MEA Regional Lifecycle Services Leader

Emerson; Dubai; On-site; AED 350,000 - 500,000; Full time

Job summary

Emerson in Dubai seeks a Lifecycle Services Manager to lead the regional lifecycle services strategy across the Middle East and Africa, aligning with growth objectives. You will collaborate with customers, service organizations, channel partners, factories, and sales teams to boost customer satisfaction and service capabilities.

The role requires deep technical knowledge in valve automation, travel flexibility across the region, and a proven track record in delivering service improvements and

Qualifications

• Strong technical problem-solving abilities and action-oriented mindset.
• Advanced English proficiency, both written and spoken.
• Willingness to travel regionally and globally as required.
• Excellent interpersonal communication and accountability.
• Proven ability to collaborate across matrix organizations.

Responsibilities

• Support the Middle East & Africa Sales Director in developing and implementing regional Lifecycle Services strategies.
• Assess the technical service readiness of local service providers and partners.
• Identify service capability gaps across countries, channels, and partner organizations.
• Develop action plans to improve technical competency, service readiness, and customer support effectiveness.
• Coordinate training and knowledge transfer activities for internal teams, channel partners, and end users.
• Support the sales organization through customer engagement and technical consultation activities.
• Perform site walkdowns and installed base assessments to identify customer needs and growth opportunities.
• Drive business growth through obsolescence programs, modernization initiatives, retrofits, competition displacement strategies, and maintenance services.
• Participate in customer meetings and provide technical solutions that address customer challenges while creating business opportunities.
• Act as the primary coordinator for escalated customer complaints and field service issues related to the Emerson Actuation Technologies portfolio.
• Review and assess reported issues, determine urgency, support root cause identification, and define required actions.
• Coordinate with Emerson Lifecycle Services teams, factory service organizations, and authorized service partners to ensure timely issue resolution.
• Monitor corrective actions and ensure customer cases are resolved and closed promptly.
• Proactively communicate product improvement opportunities to relevant functions, including Lifecycle Services, Quality, and Engineering teams.
• Analyze complaint trends and recurring field issues to identify opportunities for improvement.
• Recommend corrective and preventive actions to improve product performance and customer satisfaction.

Education

Bachelor's Degree or Diploma in a technical discipline

Job description

Emerson in Dubai seeks a Lifecycle Services Manager to lead the regional lifecycle services strategy across the Middle East and Africa, aligning with growth objectives. You will collaborate with customers, service organizations, channel partners, factories, and sales teams to boost customer satisfaction and service capabilities.

The role requires deep technical knowledge in valve automation, travel flexibility across the region, and a proven track record in delivering service improvements and