Member Travel Experience Lead

The First Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

The First Group is seeking a Travel and Coordination Executive in Dubai to organize member travel, bookings, visas, and related logistics. You will work with hotels, transport providers, and internal teams to deliver a seamless travel experience.

Ideal candidates have 2+ years in travel coordination or hospitality, strong communication and organizational skills, and proficiency with Excel and CRM systems. English and French are mandatory, Russian is a plus.

Qualifications

• Minimum 2 years of experience in travel coordination, hotel reservations, hospitality, or customer service.

Responsibilities

• Coordinate members' travel arrangements, including hotel bookings, confirmations, amendments, cancellations, and special requests.
• Manage visa applications and ensure all required travel documents are completed.
• Coordinate with hotels, transportation providers, and internal teams to ensure smooth travel arrangements.
• Act as the main point of contact for members before, during, and after their trips.
• Manage CRM updates, booking trackers, and operational reports.
• Monitor arrivals, departures, no-shows, and booking changes.
• Handle member inquiries through phone and email while maintaining excellent customer service.
• Support continuous improvement of operational processes.

Skills

Travel coordination

Hotel reservations

Hospitality

Customer service

Communication

Organization

Problem solving

Multitasking

Attention to detail

Tools

Microsoft Excel

CRM systems

Job description

The First Group is seeking a Travel and Coordination Executive in Dubai to organize member travel, bookings, visas, and related logistics. You will work with hotels, transport providers, and internal teams to deliver a seamless travel experience.

Ideal candidates have 2+ years in travel coordination or hospitality, strong communication and organizational skills, and proficiency with Excel and CRM systems. English and French are mandatory, Russian is a plus.