Customer Experience Executive

Tanqeeb; Dubai; On-site; AED 84,000 - 100,000; Full time

Job summary

Tanqeeb is seeking a Customer Experience Executive in Dubai to be the heart of our guest journey. You will ensure travelers are informed, cared for, and supported from initial contact through post-trip follow-up, blending communication, coordination, and problem-solving for a seamless experience.

Ideal candidates thrive in client-facing roles, with attention to detail and a passion for delivering outstanding service in travel and tourism.

Qualifications

• Experience in guest services, travel operations, or hospitality.
• Strong written and verbal communication in English; German and/or French a plus.
• Ability to stay calm under pressure and manage multiple tasks.

Responsibilities

• Serve as first point of contact for guest inquiries via email, phone, and messaging apps.
• Provide information on tours, itineraries, and bookings; support pre-travel and post-trip follow-up.
• Assist with special requests (dietary needs, language preferences, mobility accommodations).
• Track live guest activity during tours and support real-time changes or issues.

Job description

Location: Dubai - UAE

Employment Type: Full-Time

About the Role

As a Customer Experience Executive, you will be the heart of our guest journey - ensuring travelers feel informed, cared for, and supported from first contact to post-trip follow-up. Your role combines communication, coordination, and problem-solving to deliver a seamless, high-touch customer experience.

This is a dynamic position ideal for someone who thrives in a client-facing role, has excellent attention to detail, and is passionate about delivering outstanding service in the travel and tourism space

Key Responsibilities

• Serve as the first point of contact for guest inquiries via email, phone, and Whats App
• Provide accurate information on tour options, itineraries, and bookings.
• Follow up on pending bookings and support guests throughout their pre-travel journey
• Manage special requests, such as dietary needs, language preferences, or mobility accommodations
• Track live guest activity during tours and assist with real-time changes or issues.
• Handle guest complaints or concerns with empathy, professionalism, and swift resolutio
• Collaborate closely with sales to ensure alignment and smooth handover
• Collect and manage feedback post-travel to support quality assurance and improvement
• Uphold brand tone and service excellence in every guest interaction
• Handle the purchase of tickets, coordinating with on the ground guides, and other operational work

What We're Looking For

• Previous experience in guest services, customer care, travel operations, or hospitality
• Strong written and verbal communication skills in English (German and/or French a plus)
• Ability to remain calm under pressure and manage multiple tasks simultaneously
• Empathetic, solution-oriented mindset with excellent interpersonal skills.
• Comfortable using email, CRM tools, calendars, and messaging platforms like Whats App
• A genuine interest in travel, culture, and delivering exceptional guest experienc
• es.