Member Experience & Retention Executive

Arada; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Arada, in partnership with FitnGlam, is seeking a Customer Service Executive to uphold exceptional member service and drive retention at our UAE club. You will listen to members, assist with account maintenance, and recommend programs and services while connecting each member to the right people, place, and program.

The role emphasizes friendly reception, proactive outreach, and a deep understanding of our activities, promotions, and policies.

Qualifications

• Proven experience in customer service in a reputable organization.
• Extensive knowledge of all club activities and promotions.
• Ability to firmly but tactfully enforce company Policies and Procedures.
• Excellent communication, listening, and interpersonal skills.

Responsibilities

• Greets and services members at the reception in a friendly and professional manner.
• Responds attentively and promptly to member needs.
• Initiates, develops and maintains positive relationships with all members and guests, knowing by name as many members as possible.
• Answers and transfers phone calls in a timely and professional manner.

Skills

Customer service experience

Club program knowledge

Policy enforcement

Communication & interpersonal skills

Job description

Arada, in partnership with FitnGlam, is seeking a Customer Service Executive to uphold exceptional member service and drive retention at our UAE club. You will listen to members, assist with account maintenance, and recommend programs and services while connecting each member to the right people, place, and program.

The role emphasizes friendly reception, proactive outreach, and a deep understanding of our activities, promotions, and policies.