Dubai Member Experience Architect

Arada; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Wellfit in the United Arab Emirates is seeking a passionate Member Experience Executive to deliver exceptional customer experiences and help drive member retention at Wellfit. You will welcome members, resolve queries, and build strong relationships across in-club, phone, and email channels.

The role involves recommending tailored programs and services, gathering member feedback, and supporting shop operations to maintain a high-quality, engaging club experience.

Qualifications

• Strong customer service skills with a positive, professional attitude.
• Ability to anticipate member needs and provide solutions.
• Excellent communication and relationship-building skills.
• Knowledge of fitness programs and services is a plus.

Responsibilities

• Welcome and assist members with professionalism and care
• Handle account queries, scheduling, and service requests promptly
• Build strong relationships through in‑club, phone, and email outreach
• Recommend programs, products, and services tailored to member needs
• Gather feedback to improve the member journey and elevate service culture
• Support retail shop operations and ensure club cleanliness standards
• Collaborate with fitness and membership teams to maximize engagement

Skills

Customer service

Relationship building

Communication

Member needs anticipation

Job description

Wellfit in the United Arab Emirates is seeking a passionate Member Experience Executive to deliver exceptional customer experiences and help drive member retention at Wellfit. You will welcome members, resolve queries, and build strong relationships across in-club, phone, and email channels.

The role involves recommending tailored programs and services, gathering member feedback, and supporting shop operations to maintain a high-quality, engaging club experience.