Member Experience Concierge

Arada; Abu Dhabi; On-site; AED 30,000 - 52,000; Full time

Job summary

FitnGlam Studio in Abu Dhabi is seeking a friendly Member Service professional to greet guests, manage bookings and deliver a premium experience. You will maintain a pristine reception area, ensure health and safety standards, and support a welcoming gym floor.

The role reports to the GX Manager and requires a customer-focused mindset and teamwork. Join a women-led community by Arada that values growth, inclusivity and exceptional member experiences.

Qualifications

• Client-centric mindset focused on delivering outstanding experiences.
• Attention to club cleanliness, presentation and ambience.
• Adaptability in a fast-paced, changing environment.
• Positive, respectful attitude with colleagues and management.
• Experience in Customer Service or Hospitality.

Responsibilities

• Client Welcome & Service Experience: Greet every client, guest, and visitor with a warm, professional, brand-aligned welcome that reflects FitnGlam from arrival to departure.
• Club Presentation: Maintain an immaculate, organized, and welcoming reception, lounge, and club floor at all times, in line with FitnGlam brand standards.
• Health, Safety & Hygiene: Ensure compliance with health, safety, and hygiene standards in the front-of-house.
• Opening & Closing: Open and/or close the studio in line with operational checklists and security procedures.

Skills

Client centric

Attention to detail

Adaptability

Team collaboration

Customer service

Job description

FitnGlam Studio in Abu Dhabi is seeking a friendly Member Service professional to greet guests, manage bookings and deliver a premium experience. You will maintain a pristine reception area, ensure health and safety standards, and support a welcoming gym floor.

The role reports to the GX Manager and requires a customer-focused mindset and teamwork. Join a women-led community by Arada that values growth, inclusivity and exceptional member experiences.