Member Experience Specialist - Wellness & Engagement

Arada; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Arada’s Wellfit club is seeking a passionate Member Experience Executive to deliver exceptional customer experiences and help drive member retention. You will engage members in-club, by phone, and via email, ensuring their needs are understood and met with personalized service.

As part of a collaborative team, you’ll support program recommendations, gather feedback, and contribute to a positive service culture that enhances engagement and loyalty among our members.

Qualifications

• Strong customer service skills with a positive, professional attitude.
• Ability to anticipate member needs and provide solutions.
• Excellent communication and relationship-building skills.

Responsibilities

• Welcome and assist members with professionalism and care.
• Handle account queries, scheduling, and service requests promptly.
• Build strong relationships through in-club, phone, and email outreach.
• Recommend programs, products, and services tailored to member needs.
• Gather feedback to improve the member journey and elevate service culture.
• Support retail shop operations and ensure club cleanliness standards.
• Collaborate with fitness and membership teams to maximize engagement.

Skills

Customer service

Communication

Relationship-building

Fitness knowledge

Job description

Arada’s Wellfit club is seeking a passionate Member Experience Executive to deliver exceptional customer experiences and help drive member retention. You will engage members in-club, by phone, and via email, ensuring their needs are understood and met with personalized service.

As part of a collaborative team, you’ll support program recommendations, gather feedback, and contribute to a positive service culture that enhances engagement and loyalty among our members.