FitnGlam | Member Experience Executive, Abu Dhabi

Arada; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Arada, in partnership with FitnGlam, is seeking a Customer Service Executive to uphold exceptional member service and drive retention at our UAE club. You will listen to members, assist with account maintenance, and recommend programs and services while connecting each member to the right people, place, and program.

The role emphasizes friendly reception, proactive outreach, and a deep understanding of our activities, promotions, and policies.

Qualifications

• Proven experience in customer service in a reputable organization.
• Extensive knowledge of all club activities and promotions.
• Ability to firmly but tactfully enforce company Policies and Procedures.
• Excellent communication, listening, and interpersonal skills.

Responsibilities

• Greets and services members at the reception in a friendly and professional manner.
• Responds attentively and promptly to member needs.
• Initiates, develops and maintains positive relationships with all members and guests, knowing by name as many members as possible.
• Answers and transfers phone calls in a timely and professional manner.

Skills

Customer service experience

Club program knowledge

Policy enforcement

Communication & interpersonal skills

Job description

About us

FitnGlam is more than a fitness club. We're a community created by women, for women — a space designed to inspire, empower and help every member become the strongest, most confident version of herself.

Bringing together world-class fitness facilities, expert coaches, boutique classes and premium wellness experiences, we create an environment where women can focus on their health, wellbeing and personal goals.

Behind every FitnGlam experience is a passionate team committed to making our members feel welcomed, supported and inspired. As we continue to grow across the UAE, we're looking for talented people who share our energy, ambition and passion for creating exceptional experiences.

Join FitnGlam and be part of a community that's changing the way women experience fitness and wellbeing.

Role Purpose:

Responsible for overall member retention by delivering the highest quality customer service by listening and responding to all members. Assists members with account maintenance and articulates an extensive knowledge of FitnGlam products and services. Anticipates member needs and interests and recommends programs, products and services appropriately. The Customer Service Executive helps maximize member retention by connecting each member to the right people, place and program.

Key Responsibilities:

Ensuring Exceptional Member Service

• Greets and services members at the reception in a friendly and professional manner
• Responds attentively and promptly to member needs
• Initiates, develops and maintains positive relationships with all members and guests, knowing by name as many members as possible
• Answers and transfers phone calls in a timely and professional manner.

Member Retention

• Elevate the culture of service through outreach initiatives. Contact members via phone, email and in-club conversations, building relationships and engaging members within their areas of interest. All service conversations and appointments should be appropriately tracked in CSS
• Articulate extensive knowledge of FitnGlam Fitness programs, products, services, current club events, policies and procedures.

Customer Service

• Demonstrates positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers.
• Delivers excellent customer service to all club guests
• Creates the best first impressions

What you'll bring:

Skill, Knowledge & Experience

• Proven experience in customer service in a reputable organization
• Extensive knowledge of all club activities and promotions
• Ability to firmly but tactfully enforce company Policies and Procedures
• Excellent communication, listening, and interpersonal skills

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

Why join Arada?

At Arada, you'll have the opportunity to contribute to projects that transform communities while working alongside talented professionals in a culture that values innovation, collaboration and continuous growth. We are committed to creating an inclusive workplace where everyone has the opportunity to thrive and make a meaningful impact.

Equal Opportunity Statement

Arada is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals and make employment decisions based on merit, experience and business needs.