Member Experience Concierge

Arada; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Arada is seeking a Central Member Experience Agent in Dubai to be the first point of contact for members, delivering exceptional service and effective resolution of inquiries. You will manage member communications across platforms and contribute to retention and satisfaction throughout the membership lifecycle.

With 1 year in contact/call center operations and 3+ years in customer service, you bring strong English, communication, and multitasking skills.

Qualifications

• English language proficiency required.
• Proven experience in customer service and contact/call center operations.
• Knowledge of the fitness industry is advantageous.

Responsibilities

• Handle member contact platforms with high service delivery.
• Answer inbound calls and route queries to relevant departments as needed.
• Meet pre-set targets and SLAs (first response, resolution timings, collections).
• Maintain ownership of calls throughout the member journey and follow up as needed.
• Follow scripts and know the company's products to offer appropriate solutions.
• Support members from joining through lifecycle with regular calls and check-ins.
• Provide product knowledge to recommend suitable solutions and services.
• Book club products and services via interaction platforms.
• Identify needs, research issues, resolve complaints, and provide solutions.
• Create and maintain member records.

Skills

English

Customer service

Communication

Multitasking

People skills

Job description

Arada is seeking a Central Member Experience Agent in Dubai to be the first point of contact for members, delivering exceptional service and effective resolution of inquiries. You will manage member communications across platforms and contribute to retention and satisfaction throughout the membership lifecycle.

With 1 year in contact/call center operations and 3+ years in customer service, you bring strong English, communication, and multitasking skills.