Member Experience Lead - Customer Delight & Retention

Arada; Sharjah; On-site; AED 201,000 - 357,000; Full time

Job summary

Wellfit Masaar in Sharjah is seeking an experienced Member Experience Manager to lead our front-of-house operations and ensure every member journey is seamless, engaging, and memorable.

You will manage the Member Experience team, drive service excellence, enhance member satisfaction and retention, and create a welcoming environment that reflects the premium standards of the Wellfit brand.

Qualifications

• Experience leading front-of-house teams in hospitality or wellness settings.
• Proven ability to drive service excellence and member satisfaction.
• Strong leadership and people management skills.
• Ability to build welcoming, premium guest experiences.

Responsibilities

• Lead the Member Experience team and front-of-house operations.
• Drive service excellence and ensure seamless member journeys.
• Enhance member satisfaction and retention through proactive engagement.
• Create a welcoming environment reflecting premium Wellfit standards.

Skills

People leadership

Customer service

Front-of-house operations

Team management

Job description

Wellfit Masaar in Sharjah is seeking an experienced Member Experience Manager to lead our front-of-house operations and ensure every member journey is seamless, engaging, and memorable.

You will manage the Member Experience team, drive service excellence, enhance member satisfaction and retention, and create a welcoming environment that reflects the premium standards of the Wellfit brand.