Member Experience Specialist — Wellness & Engagement

TALENTMATE; Dubai; Sur place; AED 89 000 - 156 000; Plein temps

Résumé du poste

Arada’s Wellfit team seeks a passionate Member Experience Executive to deliver exceptional customer experiences and help drive member retention. You will welcome members, handle inquiries, and support scheduling and service requests with care.

Build strong relationships via in-club, phone, and email outreach, and tailor recommendations to member needs. You will collaborate with fitness and membership teams to maximize engagement and ensure a high-quality member journey.

Qualifications

• Strong customer service skills with a positive, professional attitude.
• Ability to anticipate member needs and provide solutions.
• Excellent communication and relationship-building skills.
• Knowledge of fitness programs and services is a plus.

Responsabilités

• Welcome and assist members with professionalism and care
• Handle account queries, scheduling, and service requests promptly
• Build strong relationships through in-club, phone, and email outreach
• Recommend programs, products, and services tailored to member needs
• Gather feedback to improve the member journey and elevate service culture
• Support retail shop operations and ensure club cleanliness standards
• Collaborate with fitness and membership teams to maximize engagement

Connaissances

Customer service

Communication

Relationship building

Anticipate needs

Description du poste

Arada’s Wellfit team seeks a passionate Member Experience Executive to deliver exceptional customer experiences and help drive member retention. You will welcome members, handle inquiries, and support scheduling and service requests with care.

Build strong relationships via in-club, phone, and email outreach, and tailor recommendations to member needs. You will collaborate with fitness and membership teams to maximize engagement and ensure a high-quality member journey.