MEA Enterprise Account Manager: Growth & Retention

Splashbi; Dubai; On-site; AED 300,000 - 550,000; Full time

Job summary

SplashBI is seeking an experienced Account Manager to nurture and grow strategic customer relationships across the MEA region. You will drive renewal, retention, and expansion while engaging with C-level stakeholders to deliver outcomes.

The role requires a consultative approach and strong collaboration with internal teams to ensure customer success. Based in the GCC, you will manage enterprise accounts, accelerate onboarding, adoption, and cross-sell opportunities, while staying ahead of market

Qualifications

• Bachelor’s degree in business, IT, CS, or related field.
• 7–10 years in account management, enterprise software sales, or SaaS.
• Proven GCC enterprise account management experience.
• Track record of renewal, retention, and revenue growth.
• Experience with analytics/BI/ERP/HCM/enterprise software solutions.
• Strong consultative selling and value-based account management.
• Excellent negotiation, presentation, and communication skills.
• Ability to engage with C-level executives.
• CRM proficiency; strong pipeline management.
• Arabic language proficiency is advantageous.

Responsibilities

• Manage enterprise accounts across the GCC and maintain strong relationships.
• Drive customer success, onboarding, adoption, retention, and satisfaction.
• Identify upsell, cross-sell, and expansion opportunities.
• Manage sales pipelines, forecasts, renewals, and negotiations.
• Resolve customer concerns and coordinate with internal teams.
• Advocate for customers through references, case studies, events.
• Collaborate with sales, marketing, consulting, and support to grow region.
• Stay informed on GCC market trends and competitors.

Skills

Relationship management

Consultative selling

Negotiation

Presentation

Communication

Education

Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related field

Tools

CRM systems

Oracle

SAP

Workday

Job description

SplashBI is seeking an experienced Account Manager to nurture and grow strategic customer relationships across the MEA region. You will drive renewal, retention, and expansion while engaging with C-level stakeholders to deliver outcomes.

The role requires a consultative approach and strong collaboration with internal teams to ensure customer success. Based in the GCC, you will manage enterprise accounts, accelerate onboarding, adoption, and cross-sell opportunities, while staying ahead of market