Sales Account Manager

Splashbi; Dubai; On-site; AED 300,000 - 550,000; Full time

Job summary

SplashBI is seeking an experienced Account Manager to nurture and grow strategic customer relationships across the MEA region. You will drive renewal, retention, and expansion while engaging with C-level stakeholders to deliver outcomes.

The role requires a consultative approach and strong collaboration with internal teams to ensure customer success. Based in the GCC, you will manage enterprise accounts, accelerate onboarding, adoption, and cross-sell opportunities, while staying ahead of market

Qualifications

• Bachelor’s degree in business, IT, CS, or related field.
• 7–10 years in account management, enterprise software sales, or SaaS.
• Proven GCC enterprise account management experience.
• Track record of renewal, retention, and revenue growth.
• Experience with analytics/BI/ERP/HCM/enterprise software solutions.
• Strong consultative selling and value-based account management.
• Excellent negotiation, presentation, and communication skills.
• Ability to engage with C-level executives.
• CRM proficiency; strong pipeline management.
• Arabic language proficiency is advantageous.

Responsibilities

• Manage enterprise accounts across the GCC and maintain strong relationships.
• Drive customer success, onboarding, adoption, retention, and satisfaction.
• Identify upsell, cross-sell, and expansion opportunities.
• Manage sales pipelines, forecasts, renewals, and negotiations.
• Resolve customer concerns and coordinate with internal teams.
• Advocate for customers through references, case studies, events.
• Collaborate with sales, marketing, consulting, and support to grow region.
• Stay informed on GCC market trends and competitors.

Skills

Relationship management

Consultative selling

Negotiation

Presentation

Communication

Education

Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related field

Tools

CRM systems

Oracle

SAP

Workday

Job description

About SplashBI:

SplashBI is redefining how enterprises interact with data through our AIxBI Flywheel. Traditional BI provides context, trust, and governance. AI accelerates discovery, insight generation, and decision-making. Our platform combines analytics, decision intelligence, conversational AI, semantic modeling, and enterprise data integration into a unified experience that helps organizations move from reporting what happened, to understanding why it happened, predicting what will happen next, and determining the best course of action.

As a rapidly growing global SaaS company, SplashBI helps organizations unlock the full value of their enterprise.

The Opportunity:

SplashBI is seeking an experienced and results-driven Account Manager to manage and grow strategic customer relationships across the MEA region. The ideal candidate will be responsible for driving customer retention, identifying expansion opportunities, managing renewals, and ensuring high levels of customer satisfaction.

This role requires a consultative sales approach, strong relationship management skills, and the ability to engage with stakeholders ranging from business users to senior executives. The successful candidate will act as a trusted advisor to customers while working closely with internal teams to deliver exceptional customer outcomes.

Key Responsibilities:

• Manage enterprise accounts across the GCC and maintain strong customer relationships.
• Drive customer success, onboarding, adoption, retention, and satisfaction.
• Identify upselling, cross-selling, and account expansion opportunities.
• Manage sales pipelines, forecasts, renewals, and commercial negotiations.
• Resolve customer concerns and coordinate with internal teams to improve service delivery.
• Advocate for customers through feedback, references, case studies, and events.
• Collaborate with sales, marketing, consulting, and support teams to drive regional growth.
• Maintain knowledge of industry trends, competitors, and GCC market developments.

Required Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
• 7–10 years of experience in account management, enterprise software sales, customer success, or SaaS sales.
• Proven experience managing enterprise accounts within the GCC market.
• Demonstrated success achieving renewal, retention, and revenue growth targets.
• Experience working with analytics, business intelligence, ERP, HCM, or enterprise software solutions.
• Strong understanding of consultative selling and value-based account management methodologies.
• Excellent negotiation, presentation, and communication skills.
• Ability to engage effectively with C-level executives and senior business leaders.
• Strong commercial acumen and customer-focused mindset.
• Proficiency with CRM systems and sales pipeline management.
• Analytics or data management experience, knowledge of Oracle, SAP, or Workday, relevant industry exposure
• Arabic language proficiency is advantageous.

Travel Requirements:

Ability to travel across GCC countries as required for customer meetings, events, and business reviews.

Why Join SplashBI?

This is an opportunity to help shape the future of enterprise analytics.

You will work at the intersection of AI, analytics, enterprise applications, and decision intelligence while influencing customers, product strategy, and market direction. If you are passionate about helping organizations move beyond reporting and toward smarter, faster, and more confident decision-making, we would love to hear from you.