MEA Cybersecurity CSM — Remote-First & Growth-Focused

Dragos, Inc.; United Arab Emirates; Remote; AED 374,000 - 506,000; Full time

Benefits offered by this job

Competitive Equity Package

Comprehensive Benefits Plan

Job summary

Dragos, Inc. is seeking a Customer Success Manager for MEA to serve as a trusted advisor throughout the customer journey, driving adoption, ensuring satisfaction, and aligning Dragos solutions with client security goals.

You will manage post-sales relationships in the MEA region, lead onboarding and renewals, collaborate with Sales, Professional Services and Support, and travel up to 30% to strengthen regional engagement.

Qualifications

• 5+ years in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors.
• Experience with MEA clients and understanding regional business practices is a plus.
• Strong communication, presentation, and relationship-building skills.

Responsibilities

• Serve as the primary post-sales point of contact for customers in the MEA region.
• Drive onboarding, implementation, and adoption of Dragos solutions.
• Define success criteria with customers and help achieve measurable outcomes.
• Conduct regular business reviews to assess value realization and expansion opportunities.
• Manage renewals and support customer retention efforts.
• Collaborate with Sales, Professional Services, and Support to ensure a seamless customer experience.
• Travel across the region up to 30% to build relationships and drive engagement.
• Monitor customer health metrics and implement at-risk account recovery plans.

Skills

Customer Success

Account Management

Cybersecurity

Job description

Dragos, Inc. is seeking a Customer Success Manager for MEA to serve as a trusted advisor throughout the customer journey, driving adoption, ensuring satisfaction, and aligning Dragos solutions with client security goals.

You will manage post-sales relationships in the MEA region, lead onboarding and renewals, collaborate with Sales, Professional Services and Support, and travel up to 30% to strengthen regional engagement.