Senior Customer Success Manager (UAE)

Dragos; United Arab Emirates; Remote; AED 360,000 - 720,000; Full time

Benefits offered by this job

Competitive Equity Package

Job summary

Dragos is seeking a Customer Success Manager for the MEA region to serve as a trusted advisor to industrial clients throughout their Dragos journey. You will drive adoption, ensure satisfaction, and align Dragos solutions with customers’ operational and security goals.

In this remote-first role, you will collaborate with cross-functional teams, manage renewals, and conduct regular business reviews while traveling up to 30% to build strong relationships across the MEA region.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors.
• Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments.
• Proven ability to manage complex customer relationships and influence stakeholders.
• Experience working with MEA clients and understanding regional business practices and cultures.
• Excellent communication, presentation, and relationship-building skills.
• Comfortable working independently and across time zones in a remote-first environment.
• Multilingual candidates, particularly Arabic, English and French, are highly preferred.

Responsibilities

• Serve as the primary post-sales point of contact for customers in the MEA region.
• Drive onboarding, implementation, and adoption of Dragos solutions.
• Define success criteria with customers and help them achieve measurable outcomes.
• Conduct regular business reviews to assess value realization and expansion opportunities.
• Relay customer feedback to Product, Engineering, and Sales teams.
• Manage renewals and support retention efforts.
• Collaborate with Sales, Professional Services, and Support for a seamless experience.
• Travel across the MEA region to build relationships (up to 30%).
• Monitor customer health metrics and take action to ensure account stability.
• Develop and execute at-risk account recovery plans.

Skills

Customer success experience

Multilingual

Job description

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake . Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.

About the Role:

As the Customer Success Manager (CSM) fo r MEA , you will serve as a trusted advisor to our industrial clients throughout their journey with Dragos. You’ll play a pivotal role in driving adoption, ensuring satisfaction, and aligning our solutions with the customer’s operational and security goals. You will be the bridge between Dragos and our customers , advocating for their success while aligning with internal teams to ensure world-class delivery.

Responsibilities:

• Serve as the primary post-sales point of contact for customers in the MEA region.
• Drive successful onboarding, implementation, and adoption of Dragos solutions.
• Partner with customers to define success criteria and help them achieve measurable outcomes.
• Conduct regular business reviews to assess value realization and identify expansion opportunities.
• Act as the voice of the customer internally by relaying feedback to Product, Engineering, and Sales teams.
• Manage renewals and support customer retention efforts.
• Collaborate with Sales, Professional Services, and Support to ensure a seamless customer experience.
• Travel as needed across the region to build strong relationships and drive customer engagement (up to 30%).
• Monitor and manage customer health metrics, identifying risks early and taking action to ensure account stability and satisfaction.
• Proactively manage and elevate issues as needed, including the development and execution of at-risk account recovery plans.

Qualifications:

• 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors.
• Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments is strongly preferred.
• Proven ability to manage complex customer relationships and influence key stakeholders.
• Experience working with MEA clients and understanding regional business practices and cultures.
• Excellent communication, presentation, and relationship-building skills.
• Comfortable working independently and across time zones in a remote-first environment.
• Multilingual candidates, particularly those speaking Arabic, English and French, are highly preferred.

Compensation:

• Competitive Equity Package

#LI-BR1 #LI-REMOTE

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.