MEA Customer Success Director

MAXAR TECHNOLOGIES, INC.; Dubai; Hybrid; AED 260,000 - 480,000; Full time

Job summary

Vantor in Dubai is seeking a Manager, Customer Success to lead the MEA team and own strategic relationships with government customers, driving value realization.

You will monitor health, adoption, and renewals, develop success plans, and coordinate cross-functional actions with Product, Engineering, Help Desk, and Sales Operations.

The role requires strong leadership, executive communication, and the ability to scale processes, with travel across the MEA region and occasional onboarding in the US.

Qualifications

• Experience leading customer success, customer operations, or related teams.
• Experience in enterprise software, SaaS, geospatial, intelligence, defense, or government environments.
• Strong people leadership to coach, develop and motivate teams.
• Excellent operational and analytical skills with executive-level reporting.
• Strong technical aptitude and ability to learn complex platforms quickly.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Own the MEA strategic customer relationships for government clients.
• Build trusted relationships with users, technical teams, and executives.
• Conduct regular operational reviews and executive engagement sessions.
• Monitor customer health, adoption, and satisfaction metrics.
• Develop success plans to improve adoption, retention, and value realization.
• Identify risks and coordinate cross-functional action plans to resolve issues.
• Provide regional technical and operational support across platforms.
• Lead onboarding and training for customers and operators.
• Partner with sales to support renewals and growth opportunities.
• Produce monthly customer success dashboards and reporting for the region.
• Drive process improvements, standardization, and operational maturity.

Skills

People leadership

Customer success

Enterprise SaaS

Operational analytics

Executive reporting

Technical aptitude

Stakeholder management

Multi-priority management

Job description

Vantor in Dubai is seeking a Manager, Customer Success to lead the MEA team and own strategic relationships with government customers, driving value realization.

You will monitor health, adoption, and renewals, develop success plans, and coordinate cross-functional actions with Product, Engineering, Help Desk, and Sales Operations.

The role requires strong leadership, executive communication, and the ability to scale processes, with travel across the MEA region and occasional onboarding in the US.