Cybersecurity MDR Customer Success Manager

Obrela

Dubai

On-site

AED 220,000 - 320,000

Full time

6 days ago

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Job summary

OBRELA is seeking a mid-level Customer Success Manager to own onboarding, adoption and value realization for a portfolio of cyber security customers. You will coordinate delivery with the SOC, Service Delivery, Engineering and Support teams, while building strong relationships and guiding customers through log source integration, go-live and BAU.

You do not need an extensive CS track record; we value project delivery, customer-facing and technical-learning experience, and we will invest in

Qualifications

Bachelor's degree in CS/IT/Business or equivalent experience.
2–4 years in customer success, project management, service delivery, or IT/security roles.
Hands-on project management across multiple concurrent projects.
2–3 years in cybersecurity roles with knowledge of threats and trends.
Familiarity with networks, cloud, endpoints and identity; willingness to learn SIEM/MDR.

Responsibilities

Lead onboarding projects for Managed Security Services from kick-off to BAU.
Build project plans, timelines, risk logs and report progress to stakeholders.
Serve as primary contact for assigned customers and run regular service reviews.
Coordinate SOC, Service Delivery, Engineering and Support to resolve issues.
Develop understanding of customer IT/cyber environments and flag risks.
Manage escalations and represent customer interests within OBRELA.
Track health, usage and contract milestones; support renewals with Sales.
Gather feedback and share insights to improve service quality.
Contribute to CS playbooks and process improvements.