Manager Training Ecommerce Operations - Majid Al Futtaim - Dubai, UAE

Majid Al Futtaim; Dubai; On-site; AED 267,840 - 357,120; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Diverse workforce

Job summary

Majid Al Futtaim in Dubai is seeking a Manager Training Ecommerce Operations to enhance the learning and development of their ecommerce fulfillment teams. The role focuses on structured onboarding and continuous learning through innovative programs.

The ideal candidate should hold a Bachelor's degree with a minimum of 5 years in training or development, specifically within retail or ecommerce settings. Join a leading organization impacting over 4,000 employees.

Qualifications

• Minimum 5 years experience in training or learning and development within retail, ecommerce, logistics, or fast paced operations.
• Experience with learning management systems and microlearning platforms.
• Strong understanding of operational training environments such as fulfillment centers and last mile delivery.

Responsibilities

• Lead the learning and development function for ecommerce fulfillment and last mile delivery operations.
• Design structured role specific learning paths for pickers, drivers, and supervisors.
• Develop and deliver onboarding programs through classroom and digital platforms.
• Ensure proficiency in Wings last mile and Alecto fulfillment systems.
• Monitor training effectiveness through KPIs including completion rates, assessment scores, and time to proficiency.

Skills

Ecommerce Operations Training

Learning Management Systems

Microlearning Strategy

Operational Onboarding Programs

KPI Driven Training Measurement

Workforce Capability Development

Instructional Design

Performance Improvement

Education

Bachelor's degree in Education, Human Resources, Business, or related discipline

Job description

Manager Training Ecommerce Operations - Majid Al Futtaim - Dubai, UAE

Majid Al Futtaim Retail is seeking a Manager Training Ecommerce Operations in Dubai, UAE to lead learning and development for large scale ecommerce fulfillment and last mile delivery teams. This role ensures operational staff master systems, processes, and customer experience standards through structured onboarding and continuous microlearning programs aligned with business performance goals.

Job Details

Country: UAE; City: Dubai; Industry: Retail; Function: Training and Development; Salary: 24000-32000 monthly (Market estimated); Gender: Any; Candidate Nationality: Any; Job Type: Full-time.

Key Responsibilities

• Lead the learning and development function for ecommerce fulfillment and last mile delivery operations
• Design structured role specific learning paths for pickers, drivers, and supervisors
• Develop and deliver onboarding programs through classroom and digital platforms
• Ensure proficiency in Wings last mile and Alecto fulfillment systems
• Communicate and reinforce standard operating procedures, compliance guidelines, and customer satisfaction standards
• Deploy weekly microlearning content using SaaS platforms such as Axonify or EdApp
• Create modular training content including videos, simulations, interactive modules, and job aids
• Monitor training effectiveness through KPIs including completion rates, assessment scores, and time to proficiency
• Align training outcomes with operational metrics such as order accuracy, on time delivery, picking productivity, and customer satisfaction
• Manage content updates to reflect system enhancements and operational changes
• Ensure bilingual content availability in English and Arabic
• Conduct coaching sessions to strengthen instructional delivery and adult learning methodologies

Ideal Profile

• Bachelor's degree in Education, Human Resources, Business, or related discipline
• Minimum 5 years experience in training or learning and development within retail, ecommerce, logistics, or fast paced operations
• Experience with learning management systems and microlearning platforms
• Strong understanding of operational training environments such as fulfillment centers and last mile delivery
• Ability to design scalable training frameworks for high volume workforce
• Strong analytical skills to measure training impact against operational performance
• Effective communication and stakeholder engagement skills

Skills Set

• Ecommerce Operations Training
• Learning Management Systems
• Microlearning Strategy
• Operational Onboarding Programs
• KPI Driven Training Measurement
• Workforce Capability Development
• Instructional Design
• Performance Improvement

Why Join Us

• Join a leading regional retail and ecommerce organization
• Lead learning initiatives impacting over 4,000 operational employees
• Work within a diverse workforce of over 45,000 professionals
• Competitive compensation and growth opportunities
• Collaborative and innovation driven culture