Last Mile Team Leader - E-Commerce

Majid Al Futtaim; Dubai; On-site; AED 78,120 - 111,600; Full time

Job summary

Majid Al Futtaim in Dubai is seeking a Last Mile Team Leader for E‑Commerce to oversee daily fulfilment activities, lead a cross‑functional team, and coordinate with last‑mile and store operations. The role emphasizes accuracy, speed, and quality in a fast‑paced retail e‑commerce environment.

The ideal candidate will have 3–5 years of logistics or e‑commerce experience, a related bachelor’s degree, and strong collaboration skills to balance efficiency with customer satisfaction.

Qualifications

• 3-5 years of professional experience in logistics, supply chain, retail fulfilment, warehouse operations, or e-commerce.
• Bachelor’s degree in E‑Commerce, Business Administration, Logistics, Supply Chain Management, or a related field.
• Experience in e‑commerce fulfilment or last‑mile operations is an advantage.
• Practical knowledge of picking, marshalling, packing, dispatch, and order handover processes.

Responsibilities

• Manage daily e‑commerce fulfilment activities, including picking, marshalling, packing, staging, and delivery handover.
• Lead fulfilment team members and assign operational tasks according to order volumes and delivery schedules.
• Coordinate completed orders with the last‑mile supervisor to ensure smooth and timely dispatch.
• Check product freshness, quality, quantity, and order accuracy before handover.
• Maintain an organized dark store and ensure stock is positioned correctly for efficient order preparation.
• Monitor stock availability and report shortages, substitutions, or fulfilment risks to the relevant commercial teams.
• Work closely with store operations, inventory, commercial, customer service, and IT teams.
• Investigate and resolve logistics, system, order processing, and workflow problems.
• Ensure customer orders are packed securely inside delivery crates to minimize damage during transportation.
• Track order preparation times and take corrective action when fulfilment targets are at risk.
• Support the in‑store customer service function for online order enquiries and fulfilment‑related concerns.
• Maintain compliance with food handling, hygiene, safety, and operational procedures.
• Review team productivity and identify opportunities to improve picking speed, order accuracy, and handover efficiency.
• Escalate system failures, stock discrepancies, delayed orders, and recurring operational issues.
• Guide team members on fulfilment procedures, customer service expectations, and quality standards.

Skills

E-commerce fulfilment

Last-mile logistics

Order picking

Team supervision

Cross-functional coordination

Education

Bachelor’s degree in E‑Commerce, Business Administration, Logistics, Supply Chain Management, or a related field

Tools

Warehouse systems

Order management systems

Job description

Last Mile Team Leader – E-Commerce

Location: Dubai, United Arab Emirates
Industry: Supermarkets
Function: Distribution/Transportation/Traffic/Logistics
Experience: 3‑5 years
Job Type: Full‑time

Job Details

Country: United Arab Emirates
City: Dubai
Salary: 7,000–10,000 (estimated – confirm with employer)

Key Responsibilities

• Manage daily e‑commerce fulfilment activities, including picking, marshalling, packing, staging, and delivery handover.
• Lead fulfilment team members and assign operational tasks according to order volumes and delivery schedules.
• Coordinate completed orders with the last‑mile supervisor to ensure smooth and timely dispatch.
• Check product freshness, quality, quantity, and order accuracy before handover.
• Maintain an organized dark store and ensure stock is positioned correctly for efficient order preparation.
• Monitor stock availability and report shortages, substitutions, or fulfilment risks to the relevant commercial teams.
• Work closely with store operations, inventory, commercial, customer service, and IT teams.
• Investigate and resolve logistics, system, order processing, and workflow problems.
• Ensure customer orders are packed securely inside delivery crates to minimize damage during transportation.
• Track order preparation times and take corrective action when fulfilment targets are at risk.
• Support the in‑store customer service function for online order enquiries and fulfilment‑related concerns.
• Maintain compliance with food handling, hygiene, safety, and operational procedures.
• Review team productivity and identify opportunities to improve picking speed, order accuracy, and handover efficiency.
• Escalate system failures, stock discrepancies, delayed orders, and recurring operational issues.
• Guide team members on fulfilment procedures, customer service expectations, and quality standards.

Ideal Profile

• Bachelor’s degree in E‑Commerce, Business Administration, Logistics, Supply Chain Management, or a related field.
• 3‑5 years of professional experience in logistics, supply chain, retail fulfilment, warehouse operations, or e‑commerce.
• Experience in e‑commerce fulfilment or last‑mile operations is an advantage.
• Practical knowledge of picking, marshalling, packing, dispatch, and order handover processes.
• Understanding of hypermarket, grocery, or fast‑moving retail operations is preferred.
• Familiarity with automated distribution, warehouse, inventory, or order management systems.
• Commercial awareness and the ability to balance operational efficiency with customer expectations.
• Strong interpersonal skills with experience coordinating cross‑functional teams.
• Confident problem‑solving ability for logistics, process, and system‑related challenges.
• Ability to work effectively in a fast‑paced environment with changing order volumes.
• Strong attention to product freshness, packing quality, order accuracy, and delivery deadlines.
• Willingness to work rotational shifts, weekends, or public holidays when required.

Skills Set

• E‑commerce fulfilment
• Last‑mile logistics
• Order picking
• Order marshalling
• Delivery handover
• Dark store operations
• Hypermarket fulfilment
• Grocery order processing
• Warehouse systems
• Inventory coordination
• Packing and staging
• Dispatch scheduling
• Customer service
• Team supervision
• Stock monitoring
• Order accuracy
• Product freshness control
• Cross‑functional coordination
• Logistics problem‑solving
• Process improvement

Why Join Us

This role offers practical leadership experience within a growing e‑commerce and last‑mile retail operation in Dubai. The successful candidate will contribute to a high‑demand digital fulfilment function, work with multiple business teams, and gain exposure to modern warehouse and order management processes. Majid Al Futtaim provides a stable regional working environment, access to a large and diverse workforce, and opportunities to develop within retail operations, logistics, supply chain, and e‑commerce management.

About the Company

Majid Al Futtaim is a leading regional organization operating across retail, shopping malls, communities, leisure, and entertainment. Its hypermarket and digital retail operations serve customers through integrated store, e‑commerce, fulfilment, and last‑mile delivery services across the United Arab Emirates. The company focuses on customer experience, operational excellence, innovation, and long‑term employee development.