Manager - People & Organisation | Emirati Talent

MAJID AL FUTTAIM; Abu Dhabi; On-site; AED 279,000 - 446,000; Full time

Benefits offered by this job

Friendly work environment

Large diverse workforce

Leadership model guidance

Job summary

Majid Al Futtaim in Abu Dhabi is seeking a Manager – Human Capital Operations to drive consistent HC policies across the district and support store locations. You will coordinate with Talent Acquisition, Talent Management, Payroll, and Benefits to ensure timely recruitment, accurate remuneration, and compliant HR services; oversee reporting and manpower planning.

The role emphasizes employee support, policy compliance, training coordination, and performance management in a dynamic retail

Qualifications

• Diploma in Business Administration or HR; CIPD/SHRM certification preferred.
• Minimum 5 years HR/HC experience, including at least 1 year in retail.
• Demonstrated ability to implement and maintain HC policies across locations.
• Strong focus on employee support, regular site visits, and policy adherence.
• Ability to produce accurate HC reports and monitor adherence to policies.
• Strong time management, supervisory, problem-solving, communication, and interpersonal skills.

Responsibilities

• Ensure consistent implementation and compliance of HC policies across the district.
• Coordinate with Talent Acquisition and Talent Management for sourcing, recruitment, and onboarding.
• Manage HC services and documentation; provide employee support and required documents.
• Address employee grievances; conduct store visits to monitor attendance and policy compliance.
• Coordinate with Payroll and Benefits to ensure accurate remuneration and benefits.
• Partner with teams and external providers to identify and coordinate training needs, including on-the-job training.
• Support performance management: objective setting, monitoring, appraisal coordination, feedback, and talent development.
• Review HC reports and workforce insights; contribute to manpower planning; communicate HC requirements to Head Office.

Skills

HC policy compliance

Workforce reporting

Employee relations

Store/site visits

Talent coordination

Communication skills

People management

Education

Diploma in Business Administration or HR

CIPD/SHRM certification (preferred)

Job description

Job description

ROLE SUMMARY
The Manager – Human Capital Operations ensures the consistent implementation of Human Capital policies and procedures across the assigned district.
ROLE PROFILE

• Ensure the consistent implementation and compliance of Human Capital policies, procedures, and processes across the assigned district.
• Coordinate with Talent Acquisition and Talent Management to support internal and external sourcing, recruitment, candidate assessment, and timely employee mobilization.
• Manage and oversee employee-related HC services and documentation, ensuring employees receive appropriate support and required documents.
• Address employee grievances and workplace matters, while conducting regular store visits to monitor attendance, dress code, and policy compliance.
• Coordinate with Payroll and Benefits teams to ensure employees receive accurate remuneration and applicable benefits.
• Partner with relevant teams and external providers to identify, coordinate, and facilitate employee training and development requirements, including on-the-job training.
• Support the performance management process, including objective setting, performance monitoring, appraisal coordination, constructive feedback, and talent development for key roles.
• Review and provide HC reports and workforce insights, while contributing to manpower planning and ensuring district HC requirements are effectively communicated to Head Office.

REQUIREMENTS

• Diploma in Business Administration, Human Resources, or a related field; professional HR certification such as CIPD or SHRM is preferred.
• Minimum 5 years of relevant HR/HC experience, including at least 1 year within the retail sector.
• Demonstrated ability to implement and maintain compliance with Human Capital policies and procedures across assigned locations.
• Strong focus on employee support and operational effectiveness, including timely grievance resolution, regular site visits, and maintaining workforce requirements.
• Ability to produce accurate and timely HC reports and monitor adherence to organizational policies and procedures.
• Strong time management, supervisory, problem-solving, communication, and interpersonal skills, with the ability to perform effectively under pressure.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.