Manager - People & Organisation | Emirati Talent

Majid Al Futtaim; Dubai; On-site; AED 300,000 - 420,000; Full time

Benefits offered by this job

Friendly work environment

Leadership development opportunities

Diverse, large employee base

Job summary

Majid Al Futtaim is seeking a Manager – Human Capital Operations to oversee policy implementation and HC services across the district. You will coordinate recruitment support, ensure accurate documentation, and address workplace matters with regular store visits.

You will also partner with Payroll/Benefits, drive training and development, and contribute to performance management and workforce insights for strategic planning.

Qualifications

• Diploma in HR/Business Admin or related field with professional certification preferred.
• Minimum 5 years’ HR/HC experience, including at least 1 year in retail.
• Proven ability to implement HC policies and ensure compliance across locations.
• Strong focus on employee support, grievance resolution, and site visits.
• Ability to produce accurate HC reports and monitor policy adherence.
• Excellent time management, communication, and interpersonal skills.

Responsibilities

• Ensure consistent implementation of HC policies and procedures across the district.
• Coordinate with Talent Acquisition and Talent Management for sourcing and onboarding.
• Oversee HC services and documentation; ensure employees have required documents.
• Address grievances and monitor attendance, dress code, and policy compliance during site visits.
• Coordinate with Payroll and Benefits to ensure accurate remuneration and benefits.
• Facilitate training and development, including on-the-job training.
• Support performance management: objectives, monitoring, appraisal coordination, feedback.
• Provide HC reports and workforce insights; participate in manpower planning.

Skills

HR Policies

HR Compliance

Employee Relations

Workforce Planning

Performance Management

Education

Diploma in HR or Business Admin

CIPD/SHRM certification preferred

Tools

HRIS

Payroll Systems

Time & Attendance

Job description

ROLE SUMMARY

The Manager – Human Capital Operations ensures the consistent implementation of Human Capital policies and procedures across the assigned district.

ROLE PROFILE

• Ensure the consistent implementation and compliance of Human Capital policies, procedures, and processes across the assigned district.
• Coordinate with Talent Acquisition and Talent Management to support internal and external sourcing, recruitment, candidate assessment, and timely employee mobilization.
• Manage and oversee employee-related HC services and documentation, ensuring employees receive appropriate support and required documents.
• Address employee grievances and workplace matters, while conducting regular store visits to monitor attendance, dress code, and policy compliance.
• Coordinate with Payroll and Benefits teams to ensure employees receive accurate remuneration and applicable benefits.
• Partner with relevant teams and external providers to identify, coordinate, and facilitate employee training and development requirements, including on-the-job training.
• Support the performance management process, including objective setting, performance monitoring, appraisal coordination, constructive feedback, and talent development for key roles.
• Review and provide HC reports and workforce insights, while contributing to manpower planning and ensuring district HC requirements are effectively communicated to Head Office.

REQUIREMENTS

• Diploma in Business Administration, Human Resources, or a related field; professional HR certification such as CIPD or SHRM is preferred.
• Minimum 5 years of relevant HR/HC experience, including at least 1 year within the retail sector.
• Demonstrated ability to implement and maintain compliance with Human Capital policies and procedures across assigned locations.
• Strong focus on employee support and operational effectiveness, including timely grievance resolution, regular site visits, and maintaining workforce requirements.
• Ability to produce accurate and timely HC reports and monitor adherence to organizational policies and procedures.
• Strong time management, supervisory, problem-solving, communication, and interpersonal skills, with the ability to perform effectively under pressure.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.