Manager, Luxury Service Excellence

Jumeirah Group; Dubai; On-site; AED 100,440 - 133,920; Full time

Benefits offered by this job

Attractive tax-free salary

Reduced hotel rates across Jumeirah properties

Comprehensive healthcare package

Generous leave entitlement

Opportunities for internal mobility

Job summary

Jumeirah Group seeks a Manager - Business Excellence at the Jumeirah Marsa Al Arab in Dubai. This role focuses on driving quality performance and operational excellence across the resort, supporting senior leadership, and aligning quality initiatives with strategic goals.

The ideal candidate will have a Bachelor's degree and at least 2 years of experience in a similar role within the hospitality industry. The position offers a tax-free salary, comprehensive healthcare, and opportunities for professional growth.

Qualifications

• Minimum 2 years of experience as a Quality Manager or Business Excellence Manager.
• Proven experience implementing quality systems and business excellence methodologies.
• Demonstrated leadership, problem-solving, and project management ability.

Responsibilities

• Conduct regular Business Excellence sessions with management.
• Deliver initial and refresher training for Internal Quality Reviewers.
• Review customer satisfaction surveys and quality data trends.
• Facilitate corrective actions and ensure timely reviews of reports.

Skills

Business excellence frameworks and quality systems

Internal audits and performance assessment

Data analysis and quality reporting

Project management and process improvement

Strong MS Office proficiency

Education

Bachelor's degree in quality management, hospitality, business administration, or related field

Master's degree

Job description

Jumeirah Group seeks a Manager - Business Excellence at the Jumeirah Marsa Al Arab in Dubai. This role focuses on driving quality performance and operational excellence across the resort, supporting senior leadership, and aligning quality initiatives with strategic goals.

The ideal candidate will have a Bachelor's degree and at least 2 years of experience in a similar role within the hospitality industry. The position offers a tax-free salary, comprehensive healthcare, and opportunities for professional growth.