Manager - Concierge - Jumeirah Marsa Al Arab Residences - Dubai, UAE

Jumeirah Group; Dubai; On-site; AED 100,440 - 133,920; Full time

Benefits offered by this job

Attractive tax-free salary paid in AED

Generous food and beverage discounts

Reduced hotel rates across Jumeirah's global portfolio

Comprehensive healthcare including dental and life insurance

Paid annual leave entitlement

Incentive programs and performance-linked rewards

Strong career development pathways and training opportunities

Job summary

Jumeirah Group in Dubai is seeking a Manager – Concierge to lead daily operations and ensure high-quality service for residents and guests. The role includes supervising the concierge team, handling guest requests, and maintaining service standards in a luxury environment.

The ideal candidate has a bachelor's degree in hospitality management and a minimum of 2 years of relevant experience. Benefits include a competitive salary, food and beverage discounts, and healthcare coverage.

Qualifications

• Minimum 2 years of experience as a Concierge Manager in hospitality.
• Experience working in an international environment with strong cultural awareness.
• Strong leadership, problem-solving, and stakeholder management abilities.
• Excellent communication skills and professional service approach.

Responsibilities

• Maintain a friendly, professional approach when assisting residents and guests.
• Handle queries and requests efficiently using guest names when appropriate.
• Oversee luggage services and supervise colleagues to prevent delays or damage.
• Keep Opera Telephone Book information updated with restaurants, bars, airlines, malls, and facilities.
• Address guest complaints promptly in line with Jumeirah service standards.
• Manage concierge operations including records, duty rosters, and compliance with SOPs.
• Identify training needs and supervise training sessions to enhance team capability.

Skills

Concierge operations and guest assistance

Luggage service supervision

Complaint handling and service recovery

Team leadership and training coordination

Knowledge of local attractions, services, and facilities

SOP compliance and operational documentation

Communication and interpersonal skills

Time management and multitasking

Microsoft Office proficiency

Cross-cultural awareness and guest interaction

Education

Bachelor's degree in hospitality management or related field

Tools

Microsoft Office

Job description

Position Overview

Manager – Concierge at Jumeirah Marsa Al Arab Residences leads daily concierge operations to ensure residents and guests receive seamless, high‑quality service. The role supervises team performance, manages guest requests, oversees luggage services, and maintains accurate information resources to support exceptional luxury living in Dubai.

Job Details

Country: UAE
City: Dubai
Industry: Hospitality
Function: Guest Services–Concierge
Salary: 9000–12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full‑time

Key Responsibilities

• Maintain a friendly, professional approach when assisting residents and guests
• Handle queries and requests efficiently using guest names when appropriate
• Oversee luggage services and supervise colleagues to prevent delays or damage
• Keep Opera Telephone Book information updated with restaurants, bars, airlines, malls, and facilities
• Address guest complaints promptly in line with Jumeirah service standards
• Manage concierge operations including records, duty rosters, and compliance with SOPs
• Identify training needs and supervise training sessions to enhance team capability
• Maintain accurate records of colleague training and performance
• Support smooth coordination between concierge teams and other hotel departments
• Uphold luxury service expectations at all times and ensure continuous guest satisfaction

Ideal Profile

• Bachelor's degree in hospitality management or related field
• Minimum 2 years of experience as a Concierge Manager in hospitality
• Experience working in an international environment with strong cultural awareness
• Advanced proficiency in Microsoft Office applications
• Strong leadership, problem‑solving, and stakeholder management abilities
• Capable of facilitating team discussions and guiding senior colleagues
• Excellent communication skills and professional service approach

Skills Set

• Concierge operations and guest assistance
• Luggage service supervision
• Complaint handling and service recovery
• Team leadership and training coordination
• Knowledge of local attractions, services, and facilities
• SOP compliance and operational documentation
• Communication and interpersonal skills
• Time management and multitasking
• Microsoft Office proficiency
• Cross‑cultural awareness and guest interaction

Why Join Us

• Attractive tax‑free salary paid in AED
• Generous food and beverage discounts
• Reduced hotel rates across Jumeirah's global portfolio
• Comprehensive healthcare including dental and life insurance
• Paid annual leave entitlement
• Incentive programs and performance‑linked rewards
• Strong career development pathways and training opportunities

About the Company

Jumeirah Group is a global leader in luxury hospitality known for its iconic properties and exceptional Arabian service. Jumeirah Marsa Al Arab, located on a private beachfront peninsula, is Dubai's newest luxury lifestyle destination featuring residences, curated dining, a superyacht marina, and world‑class wellness facilities. The property offers a dynamic and inspiring workplace where hospitality professionals deliver elevated service within an exceptional living environment.