Luxury Spa Guest Services Supervisor

Jumeirah Group; Dubai; On-site; AED 100,440 - 133,920; Full time

Benefits offered by this job

Attractive tax-free salary

Generous food and beverage benefits

Reduced hotel rates across global Jumeirah properties

Excellent leave and healthcare package

Flights home and company-provided accommodation

Life insurance

Professional development and global career mobility

Job summary

Jumeirah Group in Dubai is seeking a Guest Services Executive to support spa operations at Jumeirah Marsa Al Arab. The role involves supervising the guest services team, ensuring high luxury service standards, and enhancing guest satisfaction.

The ideal candidate should possess strong leadership skills, effective problem-solving abilities, and experience in high-end hospitality. Attractive benefits include a tax-free salary, generous food and beverage perks, and comprehensive healthcare.

Qualifications

• Strong proficiency in Microsoft Office programs.
• Proven leadership and team supervision capability.
• Effective problem‑solving and decision‑making skills.

Responsibilities

• Supervise and guide the guest services team to uphold luxury service standards.
• Train team members and provide ongoing coaching.
• Oversee daily spa guest service operations.

Skills

Guest service supervision

Team coaching and performance management

Complaint handling and service recovery

Operational coordination and communication

Time management and task prioritization

Tools

Microsoft Office

Job description

Jumeirah Group in Dubai is seeking a Guest Services Executive to support spa operations at Jumeirah Marsa Al Arab. The role involves supervising the guest services team, ensuring high luxury service standards, and enhancing guest satisfaction.

The ideal candidate should possess strong leadership skills, effective problem-solving abilities, and experience in high-end hospitality. Attractive benefits include a tax-free salary, generous food and beverage perks, and comprehensive healthcare.