Manager - Business Excellence - Jumeirah Marsa Al Arab - Dubai, UAE

Jumeirah Group; Dubai; On-site; AED 100,440 - 133,920; Full time

Benefits offered by this job

Attractive tax-free salary

Reduced hotel rates across Jumeirah properties

Comprehensive healthcare package

Generous leave entitlement

Opportunities for internal mobility

Job summary

Jumeirah Group seeks a Manager - Business Excellence at the Jumeirah Marsa Al Arab in Dubai. This role focuses on driving quality performance and operational excellence across the resort, supporting senior leadership, and aligning quality initiatives with strategic goals.

The ideal candidate will have a Bachelor's degree and at least 2 years of experience in a similar role within the hospitality industry. The position offers a tax-free salary, comprehensive healthcare, and opportunities for professional growth.

Qualifications

• Minimum 2 years of experience as a Quality Manager or Business Excellence Manager.
• Proven experience implementing quality systems and business excellence methodologies.
• Demonstrated leadership, problem-solving, and project management ability.

Responsibilities

• Conduct regular Business Excellence sessions with management.
• Deliver initial and refresher training for Internal Quality Reviewers.
• Review customer satisfaction surveys and quality data trends.
• Facilitate corrective actions and ensure timely reviews of reports.

Skills

Business excellence frameworks and quality systems

Internal audits and performance assessment

Data analysis and quality reporting

Project management and process improvement

Strong MS Office proficiency

Education

Bachelor's degree in quality management, hospitality, business administration, or related field

Master's degree

Job description

Manager - Business Excellence - Jumeirah Marsa Al Arab - Dubai, UAE

Position Overview

The Manager - Business Excellence role at Jumeirah Marsa Al Arab focuses on driving quality performance, service improvement, and operational excellence across the resort. The position supports senior leadership by aligning quality initiatives with strategic goals, reviewing performance data, and guiding teams to uphold Jumeirah's luxury standards in Dubai.

Job Details

• Country: UAE
• City: Dubai
• Industry: Hospitality
• Function: Quality Assurance
• Salary: 9000-12000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Key Responsibilities

• Conduct regular Business Excellence sessions with senior and middle management to align on quality metrics and improvement strategies
• Deliver initial and refresher training for Internal Quality Reviewers for CSI, MGA, and TTC tools
• Review customer satisfaction surveys, mystery guest assessments, and quality data trends
• Highlight operational strengths and areas requiring improvement based on internal and external feedback
• Facilitate corrective actions and ensure timely review of MGA reports across departments
• Support departments in conducting self‑assessments aligned with business excellence frameworks
• Ensure departments review MGA reports within one week and implement effective action plans
• Oversee internal and third‑party mystery shopping evaluations
• Validate service standards through structured quality measurement tools
• Coordinate documentation, follow‑up actions, and reporting to support continuous improvement initiatives

Ideal Profile

• Bachelor's degree in quality management, hospitality, business administration, or related field; master's degree preferred
• Minimum 2 years of experience as a Quality Manager or Business Excellence Manager in hospitality or service industries
• Proven experience implementing quality systems and business excellence methodologies
• Strong technical skills with advanced knowledge of Microsoft Office tools
• Demonstrated leadership, problem‑solving, and project management ability
• Skilled in managing stakeholders, facilitating workshops, and guiding senior teams
• Strong communication and analytical abilities with attention to detail

Skills Set

• Business excellence frameworks and quality systems
• Internal audits and performance assessment
• Data analysis and quality reporting
• Mystery guest program management
• Stakeholder coordination and leadership facilitation
• Project management and process improvement
• Training and capability development
• Problem solving and corrective action planning
• Documentation, reporting, and follow‑up
• Strong MS Office proficiency

Why Join Us

• Attractive tax‑free salary paid in AED
• Reduced hotel rates across Jumeirah properties globally
• Comprehensive healthcare package including dental and life insurance
• Generous leave entitlement and incentive programs
• Opportunities for internal mobility within a global luxury hospitality group
• Strong development pathways supported by training and professional growth programs

About the Company

Jumeirah Group is a global leader in luxury hospitality known for exceptional service, iconic architecture, and distinctive guest experiences. Jumeirah Marsa Al Arab, positioned on a private beachfront peninsula, represents the brand's newest luxury lifestyle destination with its superyacht‑inspired design, exclusive residences, curated dining concepts, and world‑class resort facilities. The property offers a dynamic, innovative work environment where talented professionals contribute to delivering elevated Arabian hospitality.