Manager - F&B Butler Services

Wynn Al Marjan Island; Abu Dhabi; On-site; AED 680,000 - 900,000; Full time

Job summary

Wynn Al Marjan Island in Abu Dhabi is seeking a Manager - F&B Butler Services to join the resort's Food & Beverage team. You will own service strategy for Sky Gaming and Salon Priv, and lead the Butler Services management across VIP venues, bars and lounges, ensuring a consistent Wynn service culture.

The ideal candidate brings 7+ years in luxury F&B with at least 3 years in management, strong leadership, and exceptional discretion. English fluency is required and multi-lingual skills are a plus.

Qualifications

• Minimum 7 years of progressive luxury F&B experience in a resort, club or VIP environment.
• At least 3 years in a management position overseeing service teams.
• Strong leadership, discretion and decision-making under pressure.
• Fluent written and spoken English; multilinguals are advantageous.

Responsibilities

• Own the service strategy and daily operating standards for Sky Gaming and Salon Priv.
• Lead F&B Butler Services management across VIP venues, aligning staffing and guest coverage.
• Set non-negotiable standards for discretion, privacy, responsiveness and product knowledge.
• Translate VIP guest preferences into documented service plans for shifts.
• Oversee beverage, wine and bespoke dining delivery within venues, collaborating with leaders.
• Approve procedures, rituals, checks and escalation pathways for guest requests.
• Manage rosters, leave, breaks and deployment to protect labor efficiency.
• Lead recruitment, onboarding, progression planning and performance management.
• Co-ordinate with Stakeholders for sensitive VIP matters and service recovery.

Skills

Luxury F&B service

VVIP / high-limit service

Leadership

Discretion & integrity

Multicultural team leadership

Microsoft Office

POS systems

English proficiency

Tools

POS systems

MS Office

Job description

About the Position

Wynn Al Marjan Island is currently seeking a Manager - F amp B Butler Services to join the resort s Food amp Beverage team.

The primary duties and responsibilities of this role are:

• Own the service strategy and daily operating standards for Sky Gaming and Salon Priv protecting the distinct service proposition of each venue while ensuring one consistent Wynn service culture
• Lead the F amp B Butler Services management team across all VIP Gaming venues including bars and lounges private gaming salons across all gaming venues aligning staffing deployment service readiness and guest coverage with forecasted gaming activity
• Set and enforce non-negotiable standards for discretion privacy responsiveness product knowledge grooming service sequence and conduct around active gaming play
• Translate VVIP and VIP guest preferences into documented service plans ensuring accurate execution across shifts without unnecessary repetition or intrusion
• Maintain executive oversight of beverage wine spirits cocktail coffee tea bottle-service and bespoke dining delivery within the venues partnering with Bar Culinary Stewarding and Gaming Operations leaders
• Approve operating procedures service rituals briefing standards salon-readiness checks handover protocols and escalation pathways for guest requests and service recovery
• Review demand productivity rosters leave breaks and deployment to ensure sufficient coverage while protecting labor efficiency and avoiding over-servicing or guest disruption
• Lead recruitment onboarding succession planning performance management recognition and capability development for management and frontline colleagues
• Ensure the Assistant Manager and Supervisors conduct effective briefings coaching inspections and follow-up and hold leaders accountable for timely closure of gaps
• Serve as the senior F amp B service escalation point for sensitive VVIP matters coordinating discreetly with Gaming Operations Casino Marketing Security Compliance Hotel Operations and other authorized stakeholders
• Perform other reasonable duties within the scope of the position as assigned by the Gaming Beverage Operations Director

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 7 years of progressive luxury Food & Beverage, butler, private club, or integrated resort experience, including at least 3 years in a management position.
• Demonstrated leadership in VVIP or high-limit gaming service, luxury private-room service, premium beverage operations, or a comparable confidential guest environment.
• Strong command of premium beverage programs, wine and spirits service, refined dining service, and high-touch guest experience delivery.
• Proven ability to lead multicultural teams, manage sensitive guest situations, and make sound decisions under pressure without disrupting active gaming play.
• Strong commercial, roster, inventory, cost-control, training, and performance-management capability.
• High level of discretion, integrity, situational awareness, emotional control, and professional judgment.
• Proficient in Microsoft Office and relevant hospitality, POS, scheduling, and guest-profile systems.
• Fluent written and spoken English; additional languages relevant to international VIP markets are an advantage.
• Able to work a flexible schedule, including nights, weekends, public holidays, and extended hours as operationally required.