Cocktail Waitress - F&B Butler Services

Wynn Al Marjan Island; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Wynn Al Marjan Island is seeking a Cocktail Waitress - F&B Butler Services to join the resort's Food & Beverage team. Deliver exceptional beverage and bottle service to guests in gaming service bars, upholding Forbes-level standards and maintaining strong knowledge of cocktail recipes and menu offerings.

Requirements include a minimum of 2 years in a similar role, fluent English, and multilingual abilities.

Qualifications

• Fluent English required; additional languages are highly desirable.
• Minimum 2 years' experience in a similar hospitality role.
• International experience is preferred.

Responsibilities

• Deliver beverages and bottle service to guests in gaming service bars, upholding Forbes-level service standards.
• Greet guests, take orders accurately, and provide recommendations for cocktails, premium spirits, wines, and promotions.
• Enter orders, communicate with bartenders and barbacks, and provide accurate wait times during delays.
• Accommodate personal beverage requests, note allergies/dietary needs, and suggest suitable options.
• Answer questions about the beverage menu, services, promotions, and venue offerings.
• Collaborate with bartenders, barbacks, supervisors, and casino floor teams to ensure timely delivery and smooth workflow.
• Manage bottle service presentations, including setups and VIP table service with attentive follow-up.
• Monitor sections to ensure tables are set, drinks replenished, and guest needs anticipated.
• Support onboarding of new Cocktail Waiters/Waitresses with service standards and venue knowledge as directed.
• Follow policies on responsible alcohol service, hygiene, food safety, and safe handling of glassware.
• Report accidents, spills, or unsafe conditions to management promptly to maintain guest safety.
• Develop relationships with regular guests by understanding preferences to maximize revenue opportunities.
• Know the resort's bars, lounges, and events to enhance the guest experience.

Skills

Fluent English

Multilingual communication

Guest service excellence

Job description

About the Position

Wynn Al Marjan Island is currently seeking a Cocktail Waitress - F amp B Butler Services to join the resort s Food amp Beverage team.

• Deliver exceptional beverage and bottle service to each guest within the gaming service bars creating a welcoming and engaging environment while upholding Forbes-level service standards and maintaining strong knowledge of cocktail recipes premium spirits bottle service packages and menu offerings
• Personally greet and acknowledge guests take beverage and bottle service orders accurately and provide clear recommendations for specialty cocktails premium spirits wines beers non-alcoholic beverages and promotions
• Enter orders correctly communicate clearly with bartenders and barbacks and provide accurate estimated wait times when delays occur to keep guests informed and comfortable
• Support guest satisfaction by accommodating personal and special beverage requests where possible noting allergies or dietary requirements and making suitable recommendations based on guest preferences
• Answer guest questions confidently regarding the beverage menu signature drinks bottle service packages responsible alcohol service promotions and venue offerings
• Collaborate with bartenders barbacks supervisors and casino floor teams to ensure timely preparation and delivery of beverages while maintaining a smooth and efficient workflow throughout service
• Manage and organize bottle service presentations including preparing setups presenting bottles to VIP tables and providing attentive follow-up service
• Monitor assigned sections to ensure tables are properly set drinks are replenished promptly and guests needs are anticipated throughout their experience
• Support the onboarding of new Cocktail Waiters Waitresses by sharing service standards venue knowledge hygiene practices and bottle service procedures as directed by management
• Follow all company policies and local requirements relating to responsible alcohol service hygiene food safety allergen awareness handwashing personal grooming cleaning sanitation and safe handling of glassware garnishes and beverage accompaniments
• Promptly report any accidents spills or unsafe conditions to management to ensure a safe environment for guests and employees
• Develop relationships with regular guests utilizing knowledge of their preferences to encourage loyalty and maximize revenue opportunities
• Demonstrate comprehensive knowledge of the resort s bars lounges and special beverage events or promotions to enhance the guest experience

Requirements

• Minimum 2 years of experience in a similar role.
• Fluent English is essential.
• Additional advanced proficiency in another language such as Japanese, Chinese, Arabic, Russian, French, Spanish, or Italian is highly desirable.
• International experience preferred.
• Excellent communication, interpersonal and leadership skills.
• A strong commitment to, and passion for, the hospitality industry is required.
• Flexibility to work varied hours in response to business needs and demands is expected.