Club Lounge Attendant – Luxury Guest Experience

IHG Hotels & Resorts; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Training programs

Job summary

InterContinental Dubai Marina Hotel & Residences, part of the IHG Hotels & Resorts family, seeks a Club Lounge Attendant to deliver warm, personalized service in a luxury lounge. You will welcome guests, serve breakfast and evening beverages, maintain lounge presentation, and support concierge needs to ensure a seamless guest experience.

Fluent English is essential; prior guest-facing experience in a luxury hotel is preferred.

Qualifications

• Experience in guest-facing roles, preferably in hospitality.
• Excellent communication and a passion for service excellence.
• Ability to engage guests with warmth and professionalism.

Responsibilities

• Provide a warm and professional welcome to Club InterContinental guests.
• Serve food and beverages during breakfast, afternoon tea, and evening cocktails per brand standards.
• Maintain cleanliness and ambiance of the Club Lounge at all times.
• Anticipate guest needs and offer tailored recommendations and assistance.
• Handle requests and feedback politely, escalating when needed.
• Collaborate with Front Office, Housekeeping, and F&B to ensure a seamless guest journey.
• Assist with concierge services including reservations, transport, and information.

Skills

Guest-facing experience

English fluency

Interpersonal skills

Service orientation

Job description

InterContinental Dubai Marina Hotel & Residences, part of the IHG Hotels & Resorts family, seeks a Club Lounge Attendant to deliver warm, personalized service in a luxury lounge. You will welcome guests, serve breakfast and evening beverages, maintain lounge presentation, and support concierge needs to ensure a seamless guest experience.

Fluent English is essential; prior guest-facing experience in a luxury hotel is preferred.