Luxury Guest Relations Specialist

AccorHotel; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

Rixos Marina Abu Dhabi invites applications for a Guest Relations leadership role focused on maximizing guest satisfaction. You will oversee VIP services, greet distinguished guests, and coordinate with Concierge and Butler teams for events, promotions, and special requests.

The ideal candidate holds an Associate degree or diploma in Hospitality, with 2+ years in Guest Relations or Front Desk roles within hospitality, fluent English, and strong interpersonal skills.

Qualifications

• Associate degree or diploma in Hotel Management, Hospitality, or equivalent professional qualification
• Minimum 2 years of professional experience in Guest Relations, Front Desk Operations, or Customer Service roles within a hospitality environment
• Fluent English language proficiency (written and verbal)
• Excellent interpersonal and communication skills with the ability to engage diverse guests and colleagues
• Strong organizational and time management abilities with meticulous attention to detail
• Demonstrated ability to manage stress effectively and remain resilient in fast-paced environments
• Proven team collaboration skills and a genuine commitment to supporting colleagues
• Professional presentation standards and impeccable personal grooming habits
• Proficiency with hotel property management systems and basic computer applications

Responsibilities

• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Ensure all members consistently receive all benefits, and repeat guests and otherVIP’s receive special recognition and service
• Meet and greet VIP guests personally
• Liaise closely with Concierge andButlerfor Hotel events, restaurant promotions, Limousine requirements and specialVIPrequests or preparations.
• Prepare compendiums prior guest arrival and check-into system if necessary
• Maintain close contact with Airport Concierge for new arrivals and departures
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities
• Send prepared welcome cards and amenities to room prior to guest arrivalAttend to special requests by guests
• Handle guest complaints and refer them as necessary, follow up on corrective action
• Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and specialrequests
• Prepare requisitions for amenities on a timely basis
• Performs related duties and special projects assigned

Skills

Fluent English (written and verbal)

Interpersonal and communication skills

Organizational and time management

Stress management under pressure

Team collaboration

Professional presentation and grooming

Multilingual capabilities

Education

Associate degree or diploma in Hotel Management or Hospitality

Tools

Opera (PMS) software

MS Office basics

Job description

Rixos Marina Abu Dhabi invites applications for a Guest Relations leadership role focused on maximizing guest satisfaction. You will oversee VIP services, greet distinguished guests, and coordinate with Concierge and Butler teams for events, promotions, and special requests.

The ideal candidate holds an Associate degree or diploma in Hospitality, with 2+ years in Guest Relations or Front Desk roles within hospitality, fluent English, and strong interpersonal skills.