Lobby Ambassador - Front office - Jumeirah Marsa Al Arab

Jumeirah; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Healthcare and life insurance

Paid annual leave

Staff discounts

Internal mobility

Learning & Development programs

Competitive tax-free salary

Job summary

Jumeirah Marsa Al Arab in Dubai seeks a Guest Relations professional to welcome and assist VIP guests, including UAE Royalty and dignitaries, ensuring their needs are anticipated and met.

You will maintain knowledge of hotel operations, coordinate with Finance, Sales, Security, and Front Office, track guest preferences, and deliver flawless service in a luxury environment.

Qualifications

• Minimum 1 year of hospitality, retail or customer-focused experience.
• Excellent communication and interpersonal skills.
• Ability to liaise with high-profile individuals and VIPs.

Responsibilities

• Interact with guests, particularly Emirati and Arabic guests, and serve as a liaison for UAE and Arabic Royalty, VIPs, and Dignitaries, handling their complaints and ensuring their needs are met.
• Provide training and awareness of local culture, including Ramadan, Eid, National Day, and other Islamic occasions, to colleagues, and share the history and cuisine of the UAE with Western and non-Arabic guests.
• Maintain comprehensive knowledge of the hotel, including all departments, services, and food and beverage outlets, and conduct site inspections for F&B venues and Arabic VIP delegations.
• Review daily VIP and reservations reports, liaise with departmental managers on the welcoming of high-profile VIPs, and ensure they receive the appropriate treatment and courtesies.
• Build and maintain rapport with high-profile VIP guests, track their preferences and special requests, and ensure VIP guest profiles are updated regularly to facilitate guest recognition.
• Establish and maintain strong relationships with Finance, Sales, Security, Front Office, Transportation, and housekeeping departments to ensure seamless operations and guest satisfaction.

Skills

Guest relations

Customer service

VIP liaison

Education

High School Diploma

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Marsa Al Arab

Nestled at the tip of a peninsula at the heart of Dubai’s most exclusive private beach, Jumeirah Marsa Al Arab is the city’s newest luxury lifestyle destination featuring a resort, exclusive residences, an 82 -berth superyacht marina, a state -of-the -art spa and fitness centre and a wide range of curated dining experiences. With its avant -garde superyacht inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave -shaped Jumeirah Beach Hotel and the iconic sail -inspired Jumeirah Burj Al Arab

About the Job

The main duties and responsibilities of this role include:

• Interact with guests, particularly Emirati and Arabic guests, and serve as a liaison for UAE and Arabic Royalty, VIPs, and Dignitaries, handling their complaints and ensuring their needs are met.
• Provide training and awareness of local culture, including Ramadan, Eid, National Day, and other Islamic occasions, to colleagues, and share the history and cuisine of the UAE with Western and non-Arabic guests.
• Maintain comprehensive knowledge of the hotel, including all departments, services, and food and beverage outlets, and conduct site inspections for F&B venues and Arabic VIP delegations.
• Review daily VIP and reservations reports, liaise with departmental managers on the welcoming of high-profile VIPs, and ensure they receive the appropriate treatment and courtesies.
• Build and maintain rapport with high-profile VIP guests, track their preferences and special requests, and ensure VIP guest profiles are updated regularly to facilitate guest recognition.
• Establish and maintain strong relationships with Finance, Sales, Security, Front Office, Transportation, and housekeeping departments to ensure seamless operations and guest satisfaction.

About You

The ideal candidate for this position will have the following experience and qualifications:

• High School Diploma
• 1 year of Hospitality, Retail or Customer focused experience

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Incentive programmes aligned with leadership performance
• Competitive tax-free salary paid in UAE Dirhams (AED)