Luxury VIP Guest Experience Manager

Wynn Al Marjan Island; Dubai; On-site; AED 420,000 - 600,000; Full time

Benefits offered by this job

Salary in AED

Leave policy

Healthcare

Life insurance

Incentive programs

Job summary

Wynn Al Marjan Island is seeking a Manager - Guest Experience to lead the private access guest experience team at the UAE resort. You will curate the guest journey from pre-arrival to post-departure, ensuring culturally tailored, high-end service.

The role requires 5+ years in luxury hospitality, including 2+ years in a guest experience or VIP services leadership role, with strong leadership and multilingual capabilities.

Qualifications

• Bachelor’s degree in hospitality management or related field.
• Minimum 5 years of luxury hospitality experience with at least 2 years in guest experience or VIP services leadership.

Responsibilities

• Lead, train, and inspire the guest experience team to deliver exceptional, personalized service for private access guests.
• Curate and oversee all aspects of the guest journey, from pre-arrival arrangements to post-departure follow-up, tailored to regional cultural expectations.
• Collaborate with butlers, coordinators, F&B, Spa, Housekeeping, Security, and other departments for seamless experiences.
• Develop and implement guest experience standards, protocols, and training programs.
• Monitor guest feedback, analyze trends, and implement continuous improvement initiatives.
• Handle VIP guest relations, resolve escalated issues, and ensure highest satisfaction.
• Support planning and execution of exclusive events, experiences, and cultural programs.
• Maintain accurate records of guest preferences, service logs, and reports.
• Uphold strict confidentiality and privacy standards.

Skills

Leadership

Guest experience

Communication

Multilingual

Hotel systems

Microsoft Office

Education

Hospitality degree

Job description

Wynn Al Marjan Island is seeking a Manager - Guest Experience to lead the private access guest experience team at the UAE resort. You will curate the guest journey from pre-arrival to post-departure, ensuring culturally tailored, high-end service.

The role requires 5+ years in luxury hospitality, including 2+ years in a guest experience or VIP services leadership role, with strong leadership and multilingual capabilities.