Manager Guest Experience - VIP Services

Wynn Al Marjan Island; Dubai; On-site; AED 420,000 - 600,000; Full time

Benefits offered by this job

Salary in AED

Leave policy

Healthcare

Life insurance

Incentive programs

Job summary

Wynn Al Marjan Island is seeking a Manager - Guest Experience to lead the private access guest experience team at the UAE resort. You will curate the guest journey from pre-arrival to post-departure, ensuring culturally tailored, high-end service.

The role requires 5+ years in luxury hospitality, including 2+ years in a guest experience or VIP services leadership role, with strong leadership and multilingual capabilities.

Qualifications

• Bachelor’s degree in hospitality management or related field.
• Minimum 5 years of luxury hospitality experience with at least 2 years in guest experience or VIP services leadership.

Responsibilities

• Lead, train, and inspire the guest experience team to deliver exceptional, personalized service for private access guests.
• Curate and oversee all aspects of the guest journey, from pre-arrival arrangements to post-departure follow-up, tailored to regional cultural expectations.
• Collaborate with butlers, coordinators, F&B, Spa, Housekeeping, Security, and other departments for seamless experiences.
• Develop and implement guest experience standards, protocols, and training programs.
• Monitor guest feedback, analyze trends, and implement continuous improvement initiatives.
• Handle VIP guest relations, resolve escalated issues, and ensure highest satisfaction.
• Support planning and execution of exclusive events, experiences, and cultural programs.
• Maintain accurate records of guest preferences, service logs, and reports.
• Uphold strict confidentiality and privacy standards.

Skills

Leadership

Guest experience

Communication

Multilingual

Hotel systems

Microsoft Office

Education

Hospitality degree

Job description

Job Description:

Job Description

About Wynn Al Marjan Island: Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Manager - Guest Experience to join the resort’s private access team.

Responsibilities

• Lead, train, and inspire the guest experience team to deliver exceptional, personalized service for private access guests.
• Curate and oversee all aspects of the guest journey, from pre-arrival arrangements to post-departure follow-up, tailored to the cultural expectations of each region.
• Collaborate with butlers, coordinators, F&B, Spa, Housekeeping, Security, and other departments to ensure seamless and memorable guest experiences.
• Develop and implement guest experience standards, protocols, and training programs tailored to the needs and preferences of guests.
• Monitor guest feedback, analyze trends, and implement continuous improvement initiatives.
• Handle VIP guest relations, resolve escalated issues, and ensure the highest levels of satisfaction.
• Support the planning and execution of exclusive events, experiences, and cultural programs.
• Maintain accurate records of guest preferences, service logs, and operational reports.
• Uphold strict confidentiality and privacy standards at all times.

About You

• Bachelor’s degree in hospitality management or related field.
• Minimum 5 years of experience in luxury hospitality, with at least 2 years in a guest experience or VIP services leadership role.
• Proven expertise in designing and delivering luxury guest experiences for guests.
• Strong leadership, communication, and interpersonal skills.
• Cultural awareness and sensitivity to the needs of international guests.
• Proficiency in hotel management systems and Microsoft Office.
• Multilingual abilities (Russian, Chinese, and English preferred) are an advantage.
• Ability to work flexible hours, including weekends and holidays.

About Wynn Al Marjan Island’s Benefits

• an attractive salary, paid in Dirhams (AED), the local currency of the UAE
• an excellent leave policy
• a healthcare package
• life insurance
• incentive programs
• other employee benefits