Manager Guest Experience - Private Access

Wynnalmarjanisland; United Arab Emirates; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Healthcare package

Life insurance

Incentive programs

Generous leave policy

Job summary

Wynn Al Marjan Island seeks a Manager-Guest Experience to lead the private access guest journey, from pre-arrival to post-departure, ensuring exceptional, culturally tailored service.

The role requires a bachelor’s in hospitality management and 5+ years in luxury hospitality, with 2+ years in guest/VIP leadership. Multilingual abilities and strong leadership are preferred.

Qualifications

• Bachelor's degree in hospitality management or related field.
• Minimum 5 years in luxury hospitality with 2+ years in guest/VIP leadership.
• Proven ability to design and deliver luxury guest experiences.

Responsibilities

• Lead, train and inspire the guest experience team to deliver personalized service for private access guests.
• Oversee all aspects of the guest journey from pre-arrival to post-departure.
• Collaborate with butlers, coordinators, F&B, Spa, Housekeeping, Security and other departments.
• Develop and implement guest experience standards, protocols and training.
• Monitor feedback, analyze trends and drive continuous improvement.
• Handle VIP guest relations and escalate issues as needed.
• Support planning and execution of exclusive events and cultural programs.
• Maintain accurate records of guest preferences and service logs.

Skills

Guest experience leadership

Team leadership

Cross-cultural communication

Multilingual abilities

Education

Bachelor's degree in hospitality management

Tools

Hotel management systems

Microsoft Office

Job description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is currently seeking a Manager-Guest Experience to join theresort’s private access team.

The primary duties and responsibilities of this role are:

• Lead, train, and inspire the guest experience team to deliver exceptional, personalized service forprivate accessguests.

• Curate and oversee all aspects of the guest journey, from pre-arrival arrangements to post-departure follow-up, tailored to the cultural expectations of each region.

• Collaborate with butlers, coordinators, F&B, Spa, Housekeeping, Security, and other departments to ensure seamless and memorable guest experiences.

• Develop and implement guest experience standards, protocols, and training programs tailored to the needs and preferences of guests.

• Monitor guest feedback, analyze trends, and implement continuous improvement initiatives.

• Handle VIP guest relations, resolve escalated issues, and ensure the highest levels of satisfaction.

• Support the planning and execution of exclusive events, experiences, and cultural programs.

• Maintainaccuraterecords of guest preferences, service logs, and operational reports.

• Uphold strict confidentiality and privacy standards at all times.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s degree in hospitality managementor related field.

• Minimum 5 years of experience in luxury hospitality, with at least 2 yearsina guestexperience or VIP services leadership role.

• Provenexpertisein designing and delivering luxury guest experiences for guests.

• Strong leadership, communication, and interpersonal skills.

• Cultural awareness and sensitivity to the needs of international guests.

• Proficiencyin hotel management systems and Microsoft Office.

• Multilingual abilities (Russian, Chinese, and English preferred) are an advantage.

• Ability to work flexible hours, including weekends and holidays.

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.