Luxury Retail Assistant Manager — Lead Customer Experience

Wynn Al Marjan Island; Dubai; On-site; AED 90,000 - 150,000; Full time

Benefits offered by this job

Healthcare package

Excellent leave policy

Incentive programs

Salary in AED

Job summary

Wynn Al Marjan Island is seeking an Assistant Manager Retail to join the Retail team. The role focuses on supporting store operations, guiding a luxury team, and delivering an outstanding guest experience at our UAE resort.

The ideal candidate will have a Bachelor’s in Retail Management or related field and 3–5 years in luxury retail or hospitality, including supervisory experience. Flexibility to work weekends and holidays is preferred.

Qualifications

• Bachelor’s degree in Retail Management, Business Administration, or a related field.
• 3–5 years in luxury retail or hospitality, with at least 1 year in a supervisory role.
• Strong leadership, communication, and customer service skills.

Responsibilities

• Oversee store operations in partnership with Store Operations Manager.
• Supervise and motivate team to deliver exceptional customer service and meet sales targets.
• Ensure product displays and store presentation meet Wynn’s luxury standards.
• Monitor inventory, replenish stock, and coordinate with procurement.
• Handle customer inquiries, feedback, and complaints professionally.
• Prepare sales reports and analyze performance trends.
• Maintain cleanliness, safety, and compliance with regulations.
• Participate in staff training, scheduling, and evaluations.
• Implement promotions and support marketing initiatives.
• Uphold Wynn’s brand values and create a refined guest experience.

Skills

Leadership

Customer service

Communication

Education

Bachelor’s degree in Retail Management or related field

Tools

POS systems

Inventory software

Job description

Wynn Al Marjan Island is seeking an Assistant Manager Retail to join the Retail team. The role focuses on supporting store operations, guiding a luxury team, and delivering an outstanding guest experience at our UAE resort.

The ideal candidate will have a Bachelor’s in Retail Management or related field and 3–5 years in luxury retail or hospitality, including supervisory experience. Flexibility to work weekends and holidays is preferred.