Luxury Training & Quality Lead

The First Group Hospitality; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

The First Group Hospitality is seeking an Assistant Training & Quality Manager to lead development, delivery, and continuous improvement of training and quality standards across the organization. This role collaborates with all departments to ensure staff are equipped with the knowledge and professional standards for a luxurious guest experience.

You will help design onboarding, operational training, and compliance programs, maintain training records, and drive quality audits.

Qualifications

• Bachelor’s degree in Training and Development, Human Resources, Business Administration, Hospitality Management, Education, Quality Management, or a related field.
• Experience in training, learning and development, quality assurance, operations, or a similar role within a luxury, premium, private environment.
• Experience creating and delivering training programs for employees at different levels.
• Strong understanding of quality audits, performance standards, process improvement, and service excellence.
• Excellent presentation, facilitation, coaching, and communication skills.
• Strong organizational and administrative abilities.
• Microsoft Office proficiency and ability to prepare reports and training materials.
• Professional training or instructional-design certification is an advantage.
• Fluency in English is required; additional languages are an advantage.

Responsibilities

• Assist in developing and implementing the annual training and development plan.
• Identify departmental training needs through observations, performance reviews, feedback, and quality assessments.
• Support the design and delivery of orientation, onboarding, operational, compliance, service, and professional-development programs.
• Coordinate induction programs for new employees and ensure effective integration into the organization.
• Develop and maintain training materials, presentations, manuals, checklists, and learning resources.
• Deliver engaging training sessions, workshops, briefings, and coaching sessions.
• Monitor employee participation, training completion, assessment results, and development progress.
• Maintain accurate and up-to-date training records and departmental training files.
• Assist in establishing, communicating, and maintaining organizational standards, policies, procedures, and service expectations.
• Conduct regular quality audits, inspections, observations, and compliance reviews across departments.
• Identify areas for improvement and work with department leaders to implement practical corrective actions.
• Follow up on agreed action plans and monitor their effectiveness.
• Support the development and review of standard operating procedures and departmental guidelines.
• Gather and analyze feedback from guests, visitors, employees, managers, and other stakeholders.
• Track quality indicators, recurring issues, training gaps, and operational trends.
• Prepare regular training and quality reports for management review.
• Assist with internal assessments, mystery reviews, employee evaluations, and quality-improvement initiatives.
• Promote consistency, professionalism, attention to detail, discretion, and a high standard of conduct.
• Support departmental managers in coaching employees and improving individual and team performance.
• Stay informed about current learning methods, quality practices, compliance requirements, and luxury service standards.
• Perform other related duties as assigned by the Training & Quality Manager.

Skills

Training & Development

Quality Assurance

Operations

Service Excellence

Presentation Skills

Coaching

Communication Skills

Organizational Skills

Education

Bachelor’s degree in Hospitality Management

Job description

The First Group Hospitality is seeking an Assistant Training & Quality Manager to lead development, delivery, and continuous improvement of training and quality standards across the organization. This role collaborates with all departments to ensure staff are equipped with the knowledge and professional standards for a luxurious guest experience.

You will help design onboarding, operational training, and compliance programs, maintain training records, and drive quality audits.