Head of Training & Quality — Luxury Hospitality (Dubai)

Kempinski Hotels; Dubai; On-site; AED 360,000 - 540,000; Full time

Job summary

Kempinski Hotels is seeking a Director of Training & Quality in Dubai. The role focuses on maintaining continuous improvement of quality standards, leveraging online/offline learning tools, and developing talent across the hotels to ensure exceptional guest service and profitability.

Responsibilities include designing training programs, coaching managers, tracking training effectiveness, and coordinating with EXCOM for development plans, while upholding Kempinski standards and brand policies.

Qualifications

• Bachelor's degree in Tourism/Hotel Management or Education.
• At least 1 year in a similar position within a luxury brand.

Responsibilities

• Establish a training network according to Kempinski standards and spend time in operations to foster this network.
• Analyse training needs and training effectiveness.
• Ensure all corporately developed Training BITES are implemented with hotel-specific policies and procedures.
• Develop and implement the Training BITE Library with Departmental Trainers.

Skills

Team leadership

Budgeting

Verbal & written comms

Planning & organization

Customer service

Presentation skills

Multinational communication

Administration

Education

Bachelor's degree in Tourism/Hotel Management or Education

Luxury brand experience (1 year)

Job description

Kempinski Hotels is seeking a Director of Training & Quality in Dubai. The role focuses on maintaining continuous improvement of quality standards, leveraging online/offline learning tools, and developing talent across the hotels to ensure exceptional guest service and profitability.

Responsibilities include designing training programs, coaching managers, tracking training effectiveness, and coordinating with EXCOM for development plans, while upholding Kempinski standards and brand policies.