Quality Assurance & Training Lead - Luxury Hotels

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa; Dubai; Sur place; AED 320 000 - 520 000; Plein temps

Résumé du poste

Marriott International is seeking a Quality Assurance role to ensure training aligns with brand standards and strategic goals. The position focuses on guest experience, data-driven improvements, and sustaining quality across hotel operations.

Responsibilities include leading quality initiatives, delivering targeted training with L&D, and ensuring continuous improvement through audits and performance reviews at the property level.

Qualifications

• Experience in hotel business and knowledge of quality management practices.
• Ability to understand data collection methods and to teach others.

Responsabilités

• Attends executive committee meetings to update on hotel performance and guest incidents.
• Presents weekly analysis on defect trends and guest feedback with recommendations.
• Coordinates weekly quality meetings on guestVoice, incidents, and audits.
• Records and communicates progress of quality activities to leadership and corporate office.
• Drives process improvement and ensures use of quality tools.
• Immerses in operations to understand on-ground issues and defects.
• Conducts monthly audits for compliance with standards.

Connaissances

Hotel knowledge

Quality management

Data analysis

Budgeting

Statistics

Presentation skills

Detail orientation

Formation

2-year degree in Business Administration, Hotel & Restaurant Management

4-year bachelor’s degree in Business Administration, Hotel & Restaurant Management

Description du poste

Marriott International is seeking a Quality Assurance role to ensure training aligns with brand standards and strategic goals. The position focuses on guest experience, data-driven improvements, and sustaining quality across hotel operations.

Responsibilities include leading quality initiatives, delivering targeted training with L&D, and ensuring continuous improvement through audits and performance reviews at the property level.