Luxury Hospitality Training & Quality Coordinator

The First Group Hospitality; Abu Dhabi; On-site; AED 70,000 - 110,000; Full time

Job summary

The First Group Hospitality, Dubai-headquartered luxury hospitality management company, seeks an Assistant Training & Quality Manager to drive the development, implementation, and continuous improvement of training and quality standards across the organization.

You will work with all departments to ensure staff are equipped with knowledge, skills, and professional standards to deliver an exceptional guest experience in our upscale properties and restaurants.

Qualifications

• Bachelor’s degree or diploma in Training and Development, HR, Business Administration, Hospitality Management, Education, Quality Management, or related field.

Responsibilities

• Assist in developing and implementing the annual training and development plan.
• Identify departmental training needs through observations, performance reviews, feedback, and quality assessments.
• Support the design and delivery of orientation, onboarding, operational, compliance, service, and professional-development programs.
• Coordinate induction programs for new employees and ensure effective integration into the organization.
• Develop and maintain training materials, presentations, manuals, checklists, and learning resources.
• Deliver engaging training sessions, workshops, briefings, and coaching sessions as required.
• Monitor employee participation, training completion, assessment results, and development progress.
• Maintain accurate and up-to-date training records and departmental training files.
• Assist in establishing, communicating, and maintaining organizational standards, policies, procedures, and service expectations.
• Conduct regular quality audits, inspections, observations, and compliance reviews across departments.
• Identify areas for improvement and work with department leaders to implement practical corrective actions.
• Follow up on agreed action plans and monitor their effectiveness.
• Support the development and review of standard operating procedures and departmental guidelines.
• Gather and analyse feedback from guests, visitors, employees, managers, and other relevant stakeholders.
• Track quality indicators, recurring issues, training gaps, and operational trends.
• Prepare regular training and quality reports for management review.
• Assist with internal assessments, mystery reviews, employee evaluations, and quality-improvement initiatives.
• Promote consistency, professionalism, attention to detail, discretion, and a high standard of conduct throughout the organization.
• Support departmental managers in coaching employees and improving individual and team performance.
• Stay informed about current learning methods, quality practices, compliance requirements, and luxury service standards.
• Perform other related duties as assigned by the Training & Quality Manager.

Skills

Presentation

Facilitation

Coaching

Communication

Organization

Administration

English fluency

Microsoft Office

Education

Bachelor’s degree or diploma in Training and Development, HR, Business Admin, Hospitality Management, Education, Quality Management or related field

Tools

Microsoft Office

Job description

The First Group Hospitality, Dubai-headquartered luxury hospitality management company, seeks an Assistant Training & Quality Manager to drive the development, implementation, and continuous improvement of training and quality standards across the organization.

You will work with all departments to ensure staff are equipped with knowledge, skills, and professional standards to deliver an exceptional guest experience in our upscale properties and restaurants.