Luxury Retail CRM & Clienteling Lead

RTC1 Recruitment Services; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

RTC1 Recruitment Services is seeking a CRM and Clientelling Manager for a Dubai-based luxury retail group. You will audit and unify client data across stores, design RFM segments, and lead clienteling via WhatsApp Business and email to drive engagement and revenue.

Ideal candidates have 5–8 years in retail CRM or clienteling, with 3 years in luxury fashion/jewelry, strong Excel and POS data skills, and experience with Zoho, HubSpot, or Salesforce while ensuring UAE PDPL compliance.

Qualifications

• 5–8 years in retail CRM or clienteling.
• 3 years in luxury/premium fashion or jewelry; GCC experience preferred.
• Advanced Excel skills; SQL or equivalent for raw POS data.

Responsibilities

• Audit, extract, and clean customer data from POS across stores; build a unified client database.
• Design and run RFM segmentation (VIP, repeat, lapsed, one-time) and provide monthly insights for management.
• Build and run clienteling programs via WhatsApp Business and email for post-purchase follow-ups, new arrivals, reactivation, and VIP events.
• Ensure data capture and outreach comply with UAE PDPL; select and implement a cost-effective CRM/clienteling tool and track ROI.

Skills

CRM management

Data extraction

Customer segmentation

Excel

SQL

POS data awareness

Tools

Zoho CRM

HubSpot

Salesforce

WhatsApp Business

Job description

RTC1 Recruitment Services is seeking a CRM and Clientelling Manager for a Dubai-based luxury retail group. You will audit and unify client data across stores, design RFM segments, and lead clienteling via WhatsApp Business and email to drive engagement and revenue.

Ideal candidates have 5–8 years in retail CRM or clienteling, with 3 years in luxury fashion/jewelry, strong Excel and POS data skills, and experience with Zoho, HubSpot, or Salesforce while ensuring UAE PDPL compliance.