Luxury Restaurant Waiter: Upsell & Guest Experience

Kempinski Hotels SA; Dubai; On-site; AED 36,000 - 60,000; Full time

Job summary

Kempinski Hotels in Dubai is seeking a Restaurant Waiter for Brunello Restaurant to provide courteous, professional service, upsell menu items, and ensure guest satisfaction in line with Kempinski's standards.

You will take orders, coordinate with kitchen, maintain dining area, handle payments, and represent luxury hospitality. Prior experience in international five-star settings and excellent English communication are preferred.

Qualifications

• Minimum of 1–2 years’ experience in a similar position.
• Preferably in an international, luxury five-star hotel.
• English — excellent communication skills.

Responsibilities

• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.

Skills

Experience 1-2y

Luxury hotel exp

English fluency

Job description

Kempinski Hotels in Dubai is seeking a Restaurant Waiter for Brunello Restaurant to provide courteous, professional service, upsell menu items, and ensure guest satisfaction in line with Kempinski's standards.

You will take orders, coordinate with kitchen, maintain dining area, handle payments, and represent luxury hospitality. Prior experience in international five-star settings and excellent English communication are preferred.