Luxury Bar Waiter: Upsell & Guest Experience Pro

Kempinski Hotels; Dubai; On-site; AED 45,000 - 73,000; Full time

Job summary

Kempinski Hotels in Dubai is seeking a waiter for the K West Bar to deliver courteous, professional service in a luxury setting. You will take orders, upsell menu items, maintain a clean dining area, and coordinate with the kitchen and outlets to ensure guest satisfaction.

Reporting to the Restaurant Manager, you will contribute to a five-star guest experience and support opening/closing procedures while upholding Kempinski’s standards.

Qualifications

• Minimum of 1 to 2 years’ experience in a similar position.
• Preferably in an international, luxury five-star hotel.
• English - excellent communication skills.

Responsibilities

• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.

Skills

English - excellent communication

Job description

Kempinski Hotels in Dubai is seeking a waiter for the K West Bar to deliver courteous, professional service in a luxury setting. You will take orders, upsell menu items, maintain a clean dining area, and coordinate with the kitchen and outlets to ensure guest satisfaction.

Reporting to the Restaurant Manager, you will contribute to a five-star guest experience and support opening/closing procedures while upholding Kempinski’s standards.