Upscale Restaurant Waiter - Guest Experience & Upselling

Kempinski Hotels SA; Dubai; On-site; AED 89,000 - 123,000; Full time

Benefits offered by this job

Employee discount

Job summary

Kempinski Hotels SA in Dubai seeks a Restaurant Waiter for Villamore Restaurant to deliver courteous, professional service and maximise guest satisfaction. You will upsell menu items, assist guests with allergies, and communicate orders accurately to the kitchen in a fast-paced luxury environment.

The role requires 1–2 years in a similar setting, ideally in a luxury five-star hotel, with excellent English communication. Permanent full-time position in a prestige Kempinski property.

Qualifications

• Minimum of 1 to 2 years’ experience in a similar position.
• Preferably in an international, luxury five-star hotel.
• English - excellent communication skills.

Responsibilities

• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization.
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.

Skills

English proficiency

Job description

Kempinski Hotels SA in Dubai seeks a Restaurant Waiter for Villamore Restaurant to deliver courteous, professional service and maximise guest satisfaction. You will upsell menu items, assist guests with allergies, and communicate orders accurately to the kitchen in a fast-paced luxury environment.

The role requires 1–2 years in a similar setting, ideally in a luxury five-star hotel, with excellent English communication. Permanent full-time position in a prestige Kempinski property.