Luxury Resort Reservations Agent - Upsell & Guest Experience

IHG Hotels & Resorts; Dubai; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training opportunities

Job summary

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is seeking a Reservations Agent to be the first point of contact for guests, handling bookings and inquiries with warmth and accuracy.

In this role you will manage individual and group reservations, stay current on rates and packages, upsell options and coordinate with Sales, Front Office and other departments to ensure flawless service. Fluency in English is essential, with other languages a plus.

Qualifications

• Previous experience in Reservations or Front Office.
• Good communication skills with a warm, professional and guest-focused approach.
• Fluent English; additional languages are considered an advantage.
• Strong attention to detail and ability to manage multiple guest requests.

Responsibilities

• Handle individual and group reservations, amendments and cancellations through the hotel’s reservation system.
• Respond to guest enquiries by phone and other channels in a professional and welcoming manner.
• Keep up to date with room rates, promotions, packages and hotel information to provide guests with accurate details.
• Upsell rooms and recommend suitable options to maximise occupancy and room revenue.
• Process reservations received through travel agencies, wholesalers, sales teams and reservation centres.
• Provide information about the resort, its facilities, local attractions and travel directions.
• Coordinate with Sales, Front Office and other departments to ensure reservation details and guest requirements are communicated correctly.
• Maintain accurate reservation records, daily logs and reports while following hotel standards and procedures.

Skills

Previous hospitality experience

Guest communication

Fluent English

Reading & writing

Basic maths

Computer skills

Attention to detail

Team player

Shift flexibility

Reservation system

Tools

Reservation system

Job description

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is seeking a Reservations Agent to be the first point of contact for guests, handling bookings and inquiries with warmth and accuracy.

In this role you will manage individual and group reservations, stay current on rates and packages, upsell options and coordinate with Sales, Front Office and other departments to ensure flawless service. Fluency in English is essential, with other languages a plus.