Luxury Reservations Specialist – Guest Experience

InterContinental Hotels Group; Ras Al Khaimah; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Uniform provided

Impressive room discounts

Extensive training

Job summary

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is seeking a Reservations Agent to be one of the first points of contact for our guests, handling room reservations and inquiries with prompt, friendly and accurate service.

Fluent English is required; previous reservations or front office experience is preferred. You will upsell rooms, share information about the resort, and coordinate with Sales and Front Office to maximise occupancy and guest satisfaction.

Qualifications

• Previous experience in Reservations or Front Office within a hotel or resort is preferred.
• Fluent English with good reading, writing and communication skills.
• Able to upsell and provide accurate information to guests.

Responsibilities

• Handle individual and group reservations and amendments through the hotel’s reservation system.
• Respond to guest enquiries by phone and other channels in a professional and welcoming manner.
• Keep up to date with room rates, promotions and packages to provide accurate details.
• Upsell rooms and recommend suitable options to maximise occupancy and revenue.
• Coordinate with Sales, Front Office and other departments to ensure guest requirements are communicated.

Skills

Reservations experience

English fluency

Customer service

Team player

Tools

Reservation system

MS Office

Job description

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is seeking a Reservations Agent to be one of the first points of contact for our guests, handling room reservations and inquiries with prompt, friendly and accurate service.

Fluent English is required; previous reservations or front office experience is preferred. You will upsell rooms, share information about the resort, and coordinate with Sales and Front Office to maximise occupancy and guest satisfaction.