Reservations Agent - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

InterContinental Hotels Group; United Arab Emirates; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training programs

Job summary

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa, part of IHG Hotels & Resorts, is seeking a Reservations Agent. You will be the first point of contact for guests, handling reservations, inquiries and upselling to maximise occupancy.

Fluent English, previous Reservations/Front Office experience, and strong communication are essential. The role includes a competitive salary, full uniform, generous room discounts and comprehensive training.

Qualifications

• Previous experience in Reservations or Front Office.
• Good communication skills with a warm, guest-focused approach.
• Fluent English; other languages are a plus.

Responsibilities

• Handle individual and group reservations, amendments and cancellations.
• Respond to guest enquiries by phone and other channels in a professional manner.
• Provide accurate information on rates, promotions and packages.
• Upsell rooms and maximise occupancy and revenue.
• Coordinate with Sales and Front Office to ensure guest requirements are met.
• Maintain accurate reservation records and daily logs.

Skills

Communication skills

Guest-focused

Team player

Attention to detail

Fluent English

Reservation system usage

Tools

Reservation system

Job description

As the world's largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world's most international luxury hotel brand.

Located on Hayat Island, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined, yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting.

Every great stay starts before our guests even arrive. As a Reservations Agent, you'll be one of the first points of contact for our guests, helping them plan their stay with confidence. From handling room reservations and enquiries to sharing information about our resort, you'll provide prompt, friendly and accurate service while helping maximise every booking opportunity.

A little taste of your day-to-day:

Every day is different, but you'll mostly be:

• Handling individual and group reservations, amendments and cancellations through the hotel's reservation system.
• Responding to guest enquiries by phone and other communication channels in a professional and welcoming manner.
• Keeping up to date with room rates, promotions, packages and hotel information to provide guests with accurate details.
• Upselling rooms and recommending suitable options to help maximise occupancy and room revenue.
• Processing reservations received through travel agencies, wholesalers, sales teams and reservation centres.
• Providing information about the resort, its facilities, local attractions and travel directions.
• Coordinating with Sales, Front Office and other departments to ensure reservation details and guest requirements are communicated correctly.
• Maintaining accurate reservation records, daily logs and reports while following hotel standards and procedures.

What We need from you:

• Previous experience in Reservations or Front Office, preferably within a hotel or resort environment.
• Good communication skills with a warm, professional and guest-focused approach.
• Fluent English, with additional languages considered an advantage.
• Good reading, writing and basic maths skills.
• Confidence using computers and entering reservation information accurately.
• Strong attention to detail and the ability to manage multiple guest requests efficiently.
• A positive team-player attitude and the ability to communicate effectively with guests, colleagues and other departments.
• Flexibility to work shifts, including nights, weekends and public holidays when required.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.