Luxury Reservations & Guest Experience Specialist

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Professional training

Job summary

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is hiring a Reservations Agent to be the first point of contact for guests and to maximise bookings. You will handle room reservations, enquiries, and upsell opportunities while delivering warm, professional service.

The role requires experience in Reservations or Front Office, excellent communication, and fluency in English. A guest-focused mindset, strong computer skills, and the ability to work shifts including nights and holidays are

Qualifications

• Previous experience in Reservations or Front Office, preferably within a hotel or resort environment.
• Good communication skills with a warm, professional and guest-focused approach.
• Fluent English, with additional languages considered an advantage.
• Good reading, writing and basic maths skills.
• Confidence using computers and entering reservation information accurately.
• Strong attention to detail and the ability to manage multiple guest requests efficiently.
• A positive team-player attitude and the ability to communicate effectively with guests, colleagues and other departments.
• Flexibility to work shifts, including nights, weekends and public holidays when required.

Responsibilities

• Handling individual and group reservations, amendments and cancellations through the hotel’s reservation system.
• Responding to guest enquiries by phone and other communication channels in a professional and welcoming manner.
• Keeping up to date with room rates, promotions, packages and hotel information to provide guests with accurate details.
• Upselling rooms and recommending suitable options to help maximise occupancy and room revenue.
• Processing reservations received through travel agencies, wholesalers, sales teams and reservation centres.
• Providing information about the resort, its facilities, local attractions and travel directions.
• Coordinating with Sales, Front Office and other departments to ensure reservation details and guest requirements are communicated correctly.
• Maintaining accurate reservation records, daily logs and reports while following hotel standards and procedures.

Skills

Communication skills

Fluent English

Multilingual a plus

Reading skills

Maths skills

Computer literacy

Attention to detail

Team player

Shift flexibility

Tools

Reservation system

Job description

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is hiring a Reservations Agent to be the first point of contact for guests and to maximise bookings. You will handle room reservations, enquiries, and upsell opportunities while delivering warm, professional service.

The role requires experience in Reservations or Front Office, excellent communication, and fluency in English. A guest-focused mindset, strong computer skills, and the ability to work shifts including nights and holidays are