Front Office Leader: Guest Experience & Ops Coach

Anantara Group; Dubai; On-site; AED 180,000 - 360,000; Full time

Job summary

Anantara The Palm Dubai Resort is seeking a Front Office leader to supervise department operations, implement staff training, and ensure high guest satisfaction at a luxury property in Dubai.

You will coordinate with housekeeping, room service and guest relations, while driving upsell initiatives and maintaining up-to-date knowledge of hotel services and promotions. This role emphasizes leadership and service excellence within a thriving resort environment.

Qualifications

• Assist the preparation of the Front Office team budget.
• Plan and implement training plans for all Front Office team members.
• Conduct regular associate training, and monitor its success. This will involve training in both IT systems and guest-service procedures.
• Maintain full knowledge of the Property Management and Call Centre computer systems.

Responsibilities

• Supervise the functioning of all departmental team members and facilities.
• Maximize quality levels of product and service, and guest satisfaction.
• Ensure SOPs are adhered to by training all team members and monitoring performance.
• Drive the implementation of sales and promotional programmes of the hotel.
• Drive Upselling within the property and coordinate with housekeeping, room service and guest relations.
• Provide coaching and guidance to associates and keep them updated on hotel products, services and promotions.

Job description

Anantara The Palm Dubai Resort is seeking a Front Office leader to supervise department operations, implement staff training, and ensure high guest satisfaction at a luxury property in Dubai.

You will coordinate with housekeeping, room service and guest relations, while driving upsell initiatives and maintaining up-to-date knowledge of hotel services and promotions. This role emphasizes leadership and service excellence within a thriving resort environment.