Luxury Front Office Duty Manager — Guest Experience Lead

Anantara; Dubai; On-site; AED 200,880 - 334,800; Full time

Job summary

Anantara The Palm Dubai Resort is seeking a Duty Manager to support the Front Office leadership in delivering exceptional guest experiences. You will oversee daily operations, coach the Front Office team, and ensure SOPs and hotel standards are followed to maintain optimal service levels.

The role emphasizes guest satisfaction, effective communication with housekeeping, reservations, and other departments, and responsible shift leadership in the absence of the Front Office Manager.

Qualifications

• Experience in Front Office operations and guest service.
• Leadership and training skills.
• Knowledge of hotel SOPs and standards.

Responsibilities

• Assist the Front Office Manager in overseeing daily Front Office operations.
• Supervise, coach, and develop Front Office team members.
• Ensure compliance with hotel standards and SOPs.
• Monitor arrivals, VIPs, special requests, and guest preferences.
• Handle guest complaints and service recovery promptly.
• Coordinate with Housekeeping, Reservations, Finance, F&B, Guest Relations.
• Prepare shift handovers and operational reports.
• Act as shift leader in the absence of the Front Office Manager.
• Support departmental admin, including budget monitoring.
• Foster a positive team culture and health/safety compliance.

Skills

Front Office leadership

People management

Training

Performance monitoring

Guest service

PMS knowledge

Tools

PMS

Job description

Anantara The Palm Dubai Resort is seeking a Duty Manager to support the Front Office leadership in delivering exceptional guest experiences. You will oversee daily operations, coach the Front Office team, and ensure SOPs and hotel standards are followed to maintain optimal service levels.

The role emphasizes guest satisfaction, effective communication with housekeeping, reservations, and other departments, and responsible shift leadership in the absence of the Front Office Manager.