Luxury Resort Front Office Manager

Four Seasons Hotels and Resorts; Abu Dhabi; Sur place; AED 268 000 - 469 000; Plein temps

Avantages offerts par ce poste

Tax-free salary

Accommodation with full board meals

Transportation to and from work

Medical and life insurance

Annual leave and end-of-service

Learning and global career growth

Résumé du poste

The Four Seasons Resort Dubai at Jumeirah Beach, part of Four Seasons Hotels and Resorts, seeks a Front Office leader to drive exceptional guest experiences across luxury outlets. You will lead, coach, and motivate the front office team, ensuring Forbes/LQA standards are met while managing reservations, check-ins, and guest relations with a global, multicultural clientele.

Join a renowned property with extensive amenities and a strong focus on development, service culture, and career growth in a

Qualifications

• Proven experience in Front Office operations within a resort, hotel, or luxury hospitality environment.
• Strong leadership skills with the ability to supervise, coach, and motivate front office teams.
• Excellent guest service and problem-solving abilities with a customer-focused mindset.
• Sound knowledge of reservations, check-in/check-out procedures, and property management systems (PMS).
• Strong communication skills in English; fluency in Arabic is an advantage.
• Ability to manage guest relations, resolve complaints, and maintain high service standards.
• Flexible, organized, and able to perform effectively in a fast-paced, multicultural environment.
• Experience in luxury hospitality with a strong understanding of Forbes, LQA, or similar service standards.

Responsabilités

• Train, evaluate, lead, motivate and coach all employees in the Front Office area to ensure that established cultural and core standards are met; daily activities and planning for front office operation.
• Provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
• Attend regular operational meetings to ensure effective coordination and partnership between departments.
• Observe physical condition of facilities and equipment in the front office and make recommendations for corrections and improvements as needed.
• Work collaboratively and professionally with co-workers and supervisors.

Connaissances

Front Office experience

Leadership skills

Guest service

PMS knowledge

English fluency

Arabic advantage

Formation

Hospitality degree or experience

Outils

PMS

Description du poste

The Four Seasons Resort Dubai at Jumeirah Beach, part of Four Seasons Hotels and Resorts, seeks a Front Office leader to drive exceptional guest experiences across luxury outlets. You will lead, coach, and motivate the front office team, ensuring Forbes/LQA standards are met while managing reservations, check-ins, and guest relations with a global, multicultural clientele.

Join a renowned property with extensive amenities and a strong focus on development, service culture, and career growth in a