Resort Assistant Manager

Four Seasons Hotels and Resorts; Abu Dhabi; On-site; AED 268,000 - 469,000; Full time

Benefits offered by this job

Tax-free salary

Accommodation with full board meals

Transportation to and from work

Medical and life insurance

Annual leave and end-of-service

Learning and global career growth

Job summary

The Four Seasons Resort Dubai at Jumeirah Beach, part of Four Seasons Hotels and Resorts, seeks a Front Office leader to drive exceptional guest experiences across luxury outlets. You will lead, coach, and motivate the front office team, ensuring Forbes/LQA standards are met while managing reservations, check-ins, and guest relations with a global, multicultural clientele.

Join a renowned property with extensive amenities and a strong focus on development, service culture, and career growth in a

Qualifications

• Proven experience in Front Office operations within a resort, hotel, or luxury hospitality environment.
• Strong leadership skills with the ability to supervise, coach, and motivate front office teams.
• Excellent guest service and problem-solving abilities with a customer-focused mindset.
• Sound knowledge of reservations, check-in/check-out procedures, and property management systems (PMS).
• Strong communication skills in English; fluency in Arabic is an advantage.
• Ability to manage guest relations, resolve complaints, and maintain high service standards.
• Flexible, organized, and able to perform effectively in a fast-paced, multicultural environment.
• Experience in luxury hospitality with a strong understanding of Forbes, LQA, or similar service standards.

Responsibilities

• Train, evaluate, lead, motivate and coach all employees in the Front Office area to ensure that established cultural and core standards are met; daily activities and planning for front office operation.
• Provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
• Attend regular operational meetings to ensure effective coordination and partnership between departments.
• Observe physical condition of facilities and equipment in the front office and make recommendations for corrections and improvements as needed.
• Work collaboratively and professionally with co-workers and supervisors.

Skills

Front Office experience

Leadership skills

Guest service

PMS knowledge

English fluency

Arabic advantage

Education

Hospitality degree or experience

Tools

PMS

Job description

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.

What you will do

• Train, evaluate, lead, motivate and coach all employees in the Front Office area to ensure that established cultural and core standards are met; daily activities and planning for front office operation.
• You will need to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
• You will attend regular operational meetings to ensure effective coordination and partnership between departments.
• Observe physical condition of facilities and equipment in the front office and make recommendations for corrections and improvements as needed.
• Work collaboratively and professionally with co-workers and supervisors.

What you bring

• Proven experience in Front Office operations within a resort, hotel, or luxury hospitality environment.
• Strong leadership skills with the ability to supervise, coach, and motivate front office teams.
• Excellent guest service and problem-solving abilities with a customer-focused mindset.
• Sound knowledge of reservations, check-in/check-out procedures, and property management systems (PMS).
• Strong communication skills in English; fluency in Arabic is an advantage.
• Ability to manage guest relations, resolve complaints, and maintain high service standards.
• Flexible, organized, and able to perform effectively in a fast-paced, multicultural environment.
• Experience in luxury hospitality with a strong understanding of Forbes, LQA, or similar service standards.

What we offer:

• Competitive tax-free salary, service charge, and tips.
• Complimentary accommodation with full board meals.
• Transportation to and from work.
• Medical and life insurance coverage.
• Annual leave, home leave ticket, and end-of-service benefits.
• Access to fitness, recreational, and social activities.
• Learning, development, and global career growth opportunities.

Schedule & Hours:

• 5 days per week over 48 working hours